Slide · 2 days ago
Policy Services Representative
Tampa
Full-time
Onsite
Entry, Mid Level
2+ years expSlide Insurance is an innovative company that values collaboration and passion. They are seeking a Policy Services Representative to deliver exceptional customer support, assist clients with policy-related inquiries, and ensure customer satisfaction in a call center environment.
Artificial Intelligence (AI)Financial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Deliver exceptional customer support by addressing incoming inquiries promptly and professionally
Assist clients with policy-related questions, providing accurate and clear information
Process payments, modifications, and escalate complaints across a number of communication channels
Respond in a timely manner to all customer inquiries
Document all customer interactions by entering in the database
Ensure that Call Center metrics are met regarding customer satisfaction and call management
Identify, and escalate, if necessary, any complex issues to leadership for resolution
Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented
Perform other duties, as assigned
Qualification
Required
High School diploma required
2+ years' recent experience in a Contact or Call Center required
Active FL 20-44 P&C Personal Lines Agent License or a 90-44 Non-Resident Personal Lines License required (this is what we help you get if you don't already have it!)
Strong organizational and time-management skills
Proven ability to be adaptable and flexible. Adjusting to new requirements or unforeseen issues
Strong written and verbal communication skills with the ability to professionally interact with team members in other departments
Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook
Preferred
Homeowners Insurance experience preferred
Benefits
Comprehensive and affordable benefits package
Lifestyle Spending Account
Company
Slide
Slide is a technology-enabled insurance company that makes it easy for modern consumers to choose the right coverage for their unique needs and budgets.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$770MKey Investors
Regions Bank
2025-06-18IPO
2025-05-14Debt Financing· $250M
2024-06-27Debt Financing· $175M
Leadership Team
Bruce Lucas
Founder, CEO
Recent News
2025-11-07
Slide Insurance Holdings, Inc.
2025-10-17
Company data provided by crunchbase