Informa · 1 day ago
Client Services Account Manager
275 Grove St, Auburndale, MA 02466, USA
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
3+ years expInforma is a global leader in business-to-business events, digital services, and academic research. The Client Services Account Manager serves as the primary point of contact for clients utilizing NetLine’s Lead Generation Services, ensuring client satisfaction and driving campaign success while managing multiple projects and fostering strong client relationships.
B2BBusiness IntelligenceEventsInformation ServicesLead GenerationMarketingPublishing
Responsibilities
Client Relationship Management: Build, manage, and retain relationships with new and existing clients, ensuring their needs are met and campaigns are executed successfully
Project Coordination: Provide detailed project management to coordinate and deliver campaign objectives effectively
Strategic Campaign Oversight: Manage high-profile campaigns, communicate with key stakeholders, and ensure alignment with client goals
Campaign Reporting and Optimization: Create and maintain campaign analysis reports using internal tools, regularly updating clients on program status and offering optimization recommendations
Platform Utilization: Leverage NetLine’s Portal platform to create campaign offers, monitor results daily, and ensure campaign success
Proactive Communication: Engage with clients via email and phone to deliver contracted campaigns through strategic planning and execution
Account Growth and Retention: Cultivate client relationships to support account renewals and retention, providing sales operations support as needed
Feedback and Optimization: Attend regular campaign meetings with clients, provide updates on results, and develop optimization plans based on client feedback
Client Understanding: Develop a deep understanding of client objectives, target audiences, and competitive landscapes to ensure campaign success
Cross-Functional Collaboration: Work closely with other departments to ensure resource alignment, innovation, and continuous improvement
Qualification
Required
Bachelor's degree in Business, Communication, Marketing, or a related field
3-5 years of experience in client/customer management, online marketing, internet advertising, or related areas
Strong understanding of marketing principles and fundamentals
Proficiency in performance measurement and management, with a focus on data-driven decision-making
Flexible, proactive, outgoing, and results-oriented, with exceptional attention to detail
Skilled at managing multiple projects in a fast-paced, deadline-driven environment
Excellent written and verbal communication, along with strong time-management capabilities
Advanced skills in Microsoft Office products and familiarity with online platforms
Benefits
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: Open PTO
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Company
Informa
Informa is a business intelligence, academic publishing, knowledge, and events group.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-05-30IPO
Leadership Team
Andrew Mullins
CEO Informa Connect Division
Patrick Martell
Chief Executive, Business Intelligence Division
Recent News
2025-12-24
Company data provided by crunchbase