Premier Toyota of Amherst · 5 days ago
Customer Service BDC Representative
Amherst, OH, 44001, US
Full-time
Onsite
New Grad, Entry LevelPremier Toyota of Amherst is a market-leading dealership focused on developing amazing people and delivering operational excellence. The Customer Service BDC Representative is responsible for customer communications aimed at achieving specific objectives, nurturing customer satisfaction and loyalty.
AutomotiveB2CSalesService Industry
Responsibilities
Nurture a culture of excellence serving customer and team member experiences
Execute inbound and outbound communications to generate appointments
Execute inbound and outbound communications to support customer satisfaction and loyalty
Execute problem resolution skills to realize excellence in all facets of the business
Report progress, challenges, options, and solutions to assure outstanding results
Qualification
Required
Proven record of success in customer service
Success working in a team environment having a positive attitude and able to take direction
Exceptional communication skills
Reliable, organized, flexible work/life balance
Impeccable character to lead, communicate and influence amazing customer experiences
Extensive sitting, climbing stairs, lifting (<25 pounds), multi-tasking, and personal interaction
Efficient use of software and technology
Work a flexible schedule
Self-manage
Preferred
Recognition of achievement
Brand experience
Customer Service Experience
Benefits
Competitive base, bonus, and benefits reward career success
Company
Premier Toyota of Amherst
Our mission is to deliver premier customer and career experiences - making a difference, enriching lives.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Cavicchi
FINANCE DIRECTOR
Company data provided by crunchbase