JAKALA · 7 hours ago
User Experience Researcher (Contract)
United States
Contract
Remote
Mid LevelJakala North America Corporation (JNA) is looking for a Contract User Researcher to support diverse client research needs. The role involves planning and leading user research to inform web design projects, translating user insights into actionable guidance for designers and clients.
AdvertisingDigital MarketingMarketing
Hiring Manager
Halie Crom
Responsibilities
Plan and lead user research to support client web design project, including:
Discovery and exploratory research
Usability testing (moderated and unmoderated)
Interviews and stakeholder workshops
Surveys and lightweight quantitative research
Help define research goals aligned with client business objectives
Translate findings into clear, actionable insights and recommendations
Create research artifacts such as:
Personas and prototypes
Journey maps and experience flows
Usability reports and summaries
Partner with designers to validate concept, wireframes, and prototypes
Present findings to internal teams and clients in a clear, compelling way
Support iterative design by testing and refining solutions throughout the project lifecycle
Support multiple client engagements at varying stages
Deliver insights that are practical and timely
Adapt research approaches based on scope, timelines, and budget
Qualification
Required
Experience conducting user research for websites or digital products in an agency setting
Strong qualitative research skills (interviews, usability testing, synthesis)
Comfort working in a client-facing, collaborative, fast pace environment
Ability to turn research findings into clear design direction
Experience collaborating with designers, developers, and strategists
Strong communication and communication skills
Ability to formulate specific, answerable, and practical questions
Experience with Content Management Systems (CMS)
Experience with Miro, Figjam, or similar tools for workshops
Experience with Figma for reviewing and annotating designs
Experience with survey tools like Google Forms, Typeform, etc
Company
JAKALA
Jakala Group is an advertising company that provides digital marketing services and solutions to its clients.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$17.08M2025-05-26Debt Financing· $17.08M
2021-07-01Debt Financing
2021-02-22Acquired
Leadership Team
Francesco Pagano
Senior Partner
Matteo de Brabant
Founder & Chairman
Company data provided by crunchbase