Waccamaw Management, LLC · 2 days ago
Community Association Manager
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expWaccamaw Management, LLC is part of Associa, a leader in community management with over 225 branch offices across North America. The Community Association Manager will oversee day-to-day operations of community associations, engage with boards and homeowners, manage financials, and ensure compliance with governing documents.
Management ConsultingProperty ManagementReal Estate
Responsibilities
Manage day-to-day operations aligned with governing documents, contracts, and policies
Conduct property inspections and enforce compliance
Support architectural review processes
Coordinate vendors and project bids using clear RFPs
Track contract and insurance expirations in both personal and community calendars
Serve as the primary contact for the Boards and residents—maintain proactive and professional communication with all Board members, not just the President
Respond to calls within 24 hours and emails within 48 hours. If more time is needed, acknowledge the request and give a timeline for a full response
Use phone communication regularly to build relationships; share Zoom number with all Boards
Provide weekly Board updates with action items, copying your supervisor (bi-weekly only with pre-approval)
Provide training to Board and ACC members using Client Portal videos
Prepare and distribute meeting materials, reviewed by your supervisor, at least 6 days in advance
Send annual meeting notices 30-60 days in advance as applicable
Maintain a calendar of annual meetings and prep deadlines using the Annual Meeting Checklist
Within 24 hours of a Board meeting, send follow-up emails summarizing action steps
Within 48 hours, send draft meeting minutes to your supervisor
Review and send financials to the Boards within 1-2 business days of receipt
Ensure Boards receive monthly financials by the 15th of each month (except December)
Notify your supervisor if a Board requests the SBB contract or a major/billable project is assigned
Submit invoices in PDF format to invoices@sbbmanagement.com, copying yourself
Ensure correct Association and SBB details appear on all contracts and invoices
Keep vendor contact information current and maintain lists in Vantaca
All contracts must be signed by a Board member—do not sign contracts as the manager
Plan events and secure bids in advance (holiday decor by August, summer events early in the year)
Submit custom welcome letters via the Internal IT Help Desk when needed
Do not recommend unapproved software or systems without prior leadership approval
Adhere to company protocols, software systems, and reporting standards
Qualification
Required
High School Diploma or equivalent required
2-5 years of relevant experience managing communities
Proficient in Microsoft Office and comfortable learning new software
Excellent written/verbal communication, time management, and problem-solving skills
Strong customer service approach with consistent follow-through
Must meet background check requirements
Company
Waccamaw Management, LLC
Waccamaw Management, LLC was founded in 1987 with current ownership in place since 2005.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase