Rockwell Automation · 2 weeks ago
Remote Support Engineer (Low Voltage Drives)
United States
Full-time
Remote
Entry, Mid Level
2+ years expRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. In this role, you will provide technical support to field engineers and technicians, troubleshoot and repair systems, and collaborate with cross-functional teams to resolve high-profile technical issues.
HardwareIndustrial AutomationSales AutomationSoftware
No H1B
Responsibilities
Effectively solve customer issues over phone or web based interactions
Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns
Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure
Responds to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software
Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance
Participate in on-the-job-training and other Field opportunities to increase knowledge on new products and offerings
Qualification
Required
Bachelor Degree
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Preferred
2+ years experience with related products or Field service experience
Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems
Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx
Software tool skills: Webex, DPI platform, Vuforia/PTC Chalk, Proposal Works
Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics
Benefits
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Company
Rockwell Automation
Rockwell Automation specializes in industrial automation and information, makes its customers more productive.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Public Service Commission of Wisconsin
2025-05-16Post Ipo Debt· $500M
2023-07-12Grant
1978-01-13IPO
Leadership Team
Blake Moret
Chairman and Chief Executive Officer
Christian Rothe
Senior Vice President & Chief Financial Officer
Recent News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase