Orlando Health · 4 days ago
Financial Counselor I
Orlando, FL
Full-time
Onsite
Entry Level
2+ years expOrlando Health LabWorks provides outpatient diagnostic laboratory services throughout Central Florida, and they are seeking a Financial Counselor to assist patients with the financial aspects of their care. This role involves guiding patients through their insurance coverage, payment options, and billing processes to ensure a supportive experience.
Health CareHospitalMedicalNon Profit
Responsibilities
Demonstrates an understanding of Orlando Health’s commitment to exceptional customer service
Maintains a professional, positive, and patient‑focused demeanor at all times
Accurately gathers and enters patient and guarantor demographic and financial information
Contacts Primary Care or Admitting Physicians to obtain:
Authorizations
Diagnosis details
Procedure information
Explains required forms and obtains appropriate patient/guarantor signatures
Verifies insurance benefits and obtains necessary authorizations from payers
Provides clear explanations of insurance benefits, co‑pays, deductibles, and self‑pay balances
Collects payments for services rendered when applicable
Documents benefit and authorization information in the registration system
Assembles patient records, including insurance cards, photo identification, and advance directives
Communicates effectively with patients, team members, and leadership to support efficient workflows
Qualification
Required
High School Diploma or equivalent required
Completion of Patient Financial Services Orientation and annual education requirements
Minimum two (2) years of experience in: Financial services, Business office operations, Customer service environment
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Typing proficiency required
Minimum one (1) year of PC/Windows experience
Benefits
Medical, Dental, & Vision Insurance
403(b) Retirement Savings Plan
HSA & FSA Options
Up to 5 Weeks Paid Time Off
Paid Parental Leave & Family Care Support
Life Insurance & Extended Leave Plan
Optional Pet & Auto Insurance
100% Paid Tuition & Student Loan Repayment Assistance
Company
Orlando Health
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.
10001+ employees
H1B Sponsorship
Orlando Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (2)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mildred Beam
SVP, Chief Legal Strategist
Mark Jones
Executive Vice President
Recent News
Medical Xpress - latest medical and health news stories
2025-11-04
Company data provided by crunchbase