Colorado Department of Revenue · 4 days ago
Veterans Service Officer
Lakewood, CO
Full-time
Onsite
Senior Level
6+ years expThe Colorado Department of Revenue is seeking a Veterans Service Officer to work within the Division of Veterans Affairs. This role involves providing assistance and guidance to Colorado veterans and their families regarding state and federal entitlements, as well as training and supporting County Veterans Service Officers in their assigned region.
GovernmentIdentity ManagementTransportation
No H1B
Responsibilities
Preparing claims on behalf of veterans
Assisting and advising County Veteran Service Officers in the preparation and submittal of federal claims
Interviewing and consulting with prospective clients, either face-to-face or virtual, some with severe mental or physical disabilities, on the subject of veteran benefits
Completing appropriate claim forms in accordance with 38 Code of Federal Regulations and Title 28 Part 7 of the Colorado Revised Statutes
Evaluating evidence and requesting evidence in support of contentions advanced by the claimant
Using judgment and resources to interpreting regulations and precedents so they can be applied to a particular situation that is favorable to the client
Acknowledging and responding to electronic Power Of Attorney requests from federal Veterans Affairs
Completing the Veterans Administration decision review development paperwork for supplemental claims and higher level reviews
Providing onsite and virtual training to newly hired County Veterans Service Officers within the region and continuing support until the newly hired individual is established and able to perform duties on their own
Assisting with accreditation and access to Veterans Affairs systems
Assisting County Veterans Service Officers in all aspects of Veterans assistance and outreach as needed or requested
Coordinating and conducting training to promote teamwork and high-quality customer service
Assisting with Service Officer training as requested
Performing and/or assisting in the preparation and processing of claims, maintaining liaison with public and private agencies which provide benefits for veterans, making personal appearances before local veterans and civic organizations, and performing other duties as assigned
Qualification
Required
Must be a Colorado resident at the time of application (future plans to move to Colorado cannot be accepted)
Six years of professional experience working directly with military and/or veterans in a social or human service capacity
This experience must include the following: Six months' experience working in a professional capacity with Freedom of Information and the Health Insurance Portability, Privacy, and Accountability acts which included providing information assistance while protecting the interests of the claimant and their privacy
Six months' experience working in a professional capacity with U.S. Codes, Federal regulations, State statutes, court decisions, or legal research
Be willing to undergo and successfully pass a comprehensive background check that allows access to federal Veterans Affairs files
Possess and maintain a valid Colorado Driver's license with proof of insurance
Must have outstanding public presentation capabilities and presence
Be willing to occasionally have contact with and work with unpredictable, potentially disruptive clients
Be computer literate
Be able to make oral presentations before a large group
Be able to travel within the state and occasionally outside the state
Be able to work independently AND as part of a team
Have the ability to change and adapt behavior and work methods in response to changing conditions or unexpected obstacles
Have excellent verbal and written communication skills
Preferred
Possess a valid Veterans Affairs Office of General Council Accreditation as a Veterans Service Officer (please attach your certificate to your on-line application)
Be an honorably discharged veteran with a DD214 (please attach your official DD214 to your on-line application)
Benefits
Paid holidays
Annual leave
Sick leave
Medical
Dental
Life
Disability
Flexible spending accounts
Public retirement options
Flex scheduling
On-site fitness facilities
Free parking
A variety of training opportunities
Company
Colorado Department of Revenue
With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorri Dugan
Chief Financial Officer
Meghan Tanis
Chief Operating Officer/Deputy Executive Director
Recent News
2026-01-25
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