Aston Carter · 2 days ago
Service Representative
Alexandria, VA
Contract
Onsite
Entry, Mid Level
$23/hr - $23/hr
2+ years expAston Carter provides corporate talent solutions and is seeking an HVAC Customer Service Representative to ensure outstanding customer service and satisfaction. The role involves managing customer inquiries, scheduling service appointments, and coordinating with HVAC technicians to enhance the customer experience.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Manage inbound and outbound customer calls, emails, and inquiries professionally and courteously
Schedule service appointments and effectively communicate with customers regarding service timelines and expectations
Coordinate with HVAC technicians to optimize service schedules and dispatch them to job sites efficiently
Provide technicians with necessary information and updates to enhance job performance and customer experience
Maintain accurate and organized records of customer interactions, service requests, and job assignments
Strive to exceed customer expectations by addressing concerns, resolving issues, and ensuring a positive service experience
Gather customer feedback and relay it to the appropriate departments for continuous improvement
Qualification
Required
2-4+ years of experience in an inbound and outbound environment for a home services-based company (e.g., roofing, windows, siding, pool repairs)
Excellent verbal and written communication skills to interact effectively with customers and team members
Ability to handle customer issues and provide solutions quickly
Strong organizational skills to manage multiple tasks and service requests
Basic understanding of HVAC systems and terminology to assist customers accurately
Must have reliable transportation
High school diploma required
Screening for attendance and reliability is required
Preferred
Experience with ServiceTitan software is a significant advantage
Experience in HVAC, electrical, or plumbing is a significant advantage
Looking for someone committed to a long-term position
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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