Pearl · 2 days ago
Customer Success Manager - SMB
United States
Full-time
Remote
Entry, Mid Level
2+ years expPearl is shaping the future of dentistry with AI solutions aimed at enhancing quality and care for patients globally. They are seeking a Customer Success Manager to build strong relationships with dental practice accounts, ensuring customer satisfaction and driving account growth through effective use of their products.
Artificial Intelligence (AI)DentalHealth CareHealth DiagnosticsMedicalMedical DeviceSoftware
Responsibilities
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
Work with customers to ensure they are leveraging Pearl’s suite of tools effectively and finding value in our services
Become an expert in Pearl’s provider-focused product offerings and educate customers on the use and benefits of our products
Perform basic to intermediate level troubleshooting for all Pearl products and services as needed
Maintain and continue to expand technical product knowledge to remain proficient
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time and focus to ensure fulfillment of all activities essential to facilitating customer satisfaction, account renewal, and account growth
Maintain customer data i.e. contacts, account health, significant events, substantive notes etc. in relevant systems
Work with leadership to help drive cross-functional and cross-departmental initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Qualification
Required
2-3 years customer success or solutions consulting experience
2+ years of experience working in or with dental practices
Ability to read 2D dental radiography
Ability to work in a fast-paced, busy environment
Ability to multi-task and manage multiple tasks at one time
Excellent communication skills both written and verbal
Intermediate computer skills (working with browsers, spreadsheets, and text documents)
Ability to solve customer issues
Ability to work with a pipeline of tasks and complete them in a timely manner
Demonstration of excellent customer service skills
Ability to work 40 hours a week and maintain full-time status
Benefits
Competitive Benefit and Compensation Offerings
Ongoing Training and Development Opportunities
Unaccrued, Flexible PTO
Remote Work
Company
Pearl
Pearl is the global leader in dental AI, powering diagnosis, care, and practice performance for doctors and clinics in 120+ countries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$69MKey Investors
Left Lane CapitalDental Innovation AllianceCraft Ventures
2024-07-24Series B· $58M
2024-05-07Series Unknown
2019-05-08Series A· $11M
Leadership Team
Ophir Tanz
Founder & CEO
McKenzie Fagan
VP of Enterprise Sales
Recent News
2025-12-18
Company data provided by crunchbase