Reckitt · 6 days ago
Consumer Specialist - Social Media
Evansville, IN
Full-time
Hybrid
Entry Level
$45K/yr - $56K/yr
2+ years expReckitt is home to the world's best loved and trusted hygiene, health, and nutrition brands. The Consumer Specialist – Social Media will be responsible for monitoring and engaging with consumers across social media platforms, ensuring brand-aligned communication while maintaining a positive online presence.
Cleaning ProductsHealth CareHome Health CareManufacturingMedicalProduct Design
Responsibilities
Monitor all incoming social media posts, comments, and messages across social media platforms including, but not limited to, Instagram, Facebook, X, TikTok, Reddit, and YouTube
Ensure compliance with Enfamil social channel community guidelines through the established approval process for all incoming consumer messages and comments to maintain a positive online environment
Respond to consumer inquiries, comments, and concerns in a professional, empathetic, and brand-consistent tone with LEX and department approved responses
Escalate sensitive or complex issues to appropriate internal teams following established protocols
Collaborate with Communications and Marketing teams to ensure alignment on messaging and campaigns. Proactively suggest responses to anticipated consumer comments and questions
Track and report consumer sentiment, trending topics, and engagement metrics
Maintain knowledge of brand guidelines, promotions, and product updates to provide accurate information
Identify opportunities to enhance consumer experience and engagement through social channels
Provide feedback and suggestions for improving content moderation processes, procedures, and systems
Act as a mentor to Experts that take part in applicable developmental assignments
Assist with incoming consumer contacts including, but not limited to Phone, Email, and Chat contacts as needed based upon department and business needs
Other duties as assigned
Qualification
Required
Minimum of high school diploma or equivalent
Minimum of 2 years of customer service experience required
This position requires a mandatory hybrid schedule, with a combination of remote work and in-office presence
Effective and efficient problem-solving skills
Ability to analyze, interpret, and provide solutions
Strong organizational, time management, and interpersonal skills with attention to detail
Proficiency with computer systems and ability to learn new tools quickly
Flexibility with work schedule based on business demands
Strong written communication skills with attention to tone and detail
Ability to manage multiple conversations and prioritize responses effectively
High level of responsiveness and adaptability in a fast-paced environment
Preferred
B.S. or B.A
Experience in social media engagement with knowledge of best practices and social media monitoring tools (e.g., Sprinklr)
Benefits
Parental benefits
Employee Assistance Program to promote mental health
Life insurance for all employees globally
Medical
Prescription
Dental
Vision
Life and disability insurance
Paid time off for vacation, sick and Company recognized holidays
401(k) plan
16-week paid parental leave or 26 weeks for the birthing parent
Adoption and fertility support
Tuition reimbursement
Discounts
Company
Reckitt
Reckitt Benckiser Group is a consumer goods company makes health, hygiene and home products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.92B2025-09-01Post Ipo Debt· $1.92B
2021-03-01IPO
Leadership Team
Arjun Purkayastha
SVP & Managing Director - Greater China & North Asia (总裁 - 大中华及北亚区)
Brioney Moore
NPS Procurement Director Global Marketing
Recent News
2026-01-22
2026-01-07
Company data provided by crunchbase