ApTask · 5 months ago
Contact Center Agent
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $18/hrApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a Contact Center Agent to handle inbound and outbound inquiries from claimants, providing professional customer support through various communication channels.
Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Handle inbound and outbound calls in a courteous and professional manner
Provide information and resolve inquiries using internal systems and resources
Escalate complex cases to the research team as appropriate
Document all interactions accurately and thoroughly
Support email, chat, and callback queues as assigned
Complete administrative tasks as required
Participate in additional projects as directed by supervisors
Qualification
Required
Prior call center or high-volume customer service experience
Strong verbal and written communication skills
Proficient computer skills and ability to quickly learn new systems
Excellent problem-solving and active listening abilities
High attention to detail and accuracy
Strong customer service orientation
Ability to remain composed in a fast-paced and occasionally high-stress environment
Reliable and punctual; must adhere to assigned work schedule
Must be able to sit at a workstation for extended periods
English fluency required (spoken and written)
Benefits
Subsidized insurance coverage to our employees
Non-benefitted (other than those mandated under state or federal law)
This position does not include paid time off benefits
Company
ApTask
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Taj Haslani
Founder
Recent News
Company data provided by crunchbase