Florence Bank · 1 day ago
Senior Teller/Customer Service Representative
Allen Street Office, Springfield, MA, US
Full-time
Onsite
Mid, Senior Level
$21.85/hr - $29.65/hr
2+ years expFlorence Bank is seeking a Senior Teller/Customer Service Representative to join their exceptional team. The role involves handling various customer transactions, providing support to the Teller Operations Manager, and ensuring efficient operation of the teller line while emphasizing superior customer service and relationship building.
BankingCommunitiesFinancial ServicesInsuranceVenture Capital
Responsibilities
Consistently provides superior professional service to internal and external customers
Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance
Has a clear understanding of all policies; performs normal teller duties
Approves policy exceptions, overrides transactions, and responds to customer complaints
Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions
Assumes all responsibilities of the Teller Operations Manager in his/her/their absence
Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits
Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures
Provides feedback to the Teller Operations Manager on a regular basis
Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000
Processes foreign currency purchases and sales
Opens, maintains, and services deposit accounts and ancillary services
Demonstrates an understanding of trusts, POAs, and estates
Performs a variety of customer service-related services, including, but not limited to, redeeming US Savings Bonds, notary services, and processing domestic/international wire transfers
Creates awareness about new products and services through needs exploration and rapport building
Assists in attaining branch sales goals by supporting and participating in branch campaigns
May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access
Makes referrals for other services i.e., Commercial Loan, Financial Services, Cash Management, Merchant Services, and Payroll Services
Provides support to all branches
Assumes additional responsibilities, as requested
Qualification
Required
High school diploma or GED; CFT or additional college courses preferred
Minimum of two (2) years teller experience
Experience in a customer service-related position
Excellent communication and interpersonal skills
Strong knowledge of current technology and ability to adapt to changing technology
Benefits
4+ weeks of PTO and benefits upon hire
Tuition reimbursement
Wellness incentives
401K plan with dollar-for-dollar match
Generous paid time off
12 paid holidays
Medical, dental, vision and life insurance upon hire
Profit sharing bonus after two full calendar years of employment
Robust wellness program with monetary incentives
$5,000 tuition reimbursement each calendar year
Company
Florence Bank
Florence Bank is a community bank operating in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Xiaolei Hua
Vice President and Commercial Loan Officer
Recent News
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2026-01-06
2025-10-28
2025-10-14
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