CNA Insurance · 1 day ago
Workers Compensation Claims Consultant, West
Plano, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$72K/yr - $141K/yr
8+ years expCNA Insurance is dedicated to creating a supportive culture for its employees, and they are seeking a Workers Compensation Claims Consultant. This role involves managing complex commercial claims, coordinating resolution activities, and ensuring high-quality customer service standards while communicating regularly with customers and insureds.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses
Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys
Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost effective manner and ensuring timely issuance of disbursements
Coordinates third party recovery with subrogation/salvage unit
Makes recommendations on claims processes and resolution strategies to management
Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims
Keeps current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups
Provides guidance and assistance to less experienced claims staff and other functional areas
Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes
Qualification
Required
Bachelor's degree or equivalent experience
Typically a minimum eight years claims experience
Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures
Strong communication, negotiation and presentation skills
Ability to effectively interact with all levels of CNA's internal and external business partners
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects
Ability to deal with ambiguous situations and issues
Creativity in resolving unique and challenging business problems
Knowledge of Microsoft Office Suite and other business-related software
Ability to adapt to change and value diverse opinions and ideas
Ability to evaluate claims based on a cost benefit analysis
Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports
Ability to implement strategies with a proactive long-term view of business goals and objectives
Preferred
Professional designation preferred
Benefits
Comprehensive and competitive benefits package
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
Chief Administrative Officer
Recent News
2026-01-20
2025-11-03
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