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Meritrust Credit Union · 9 hours ago

Assistant Branch Manager

Pueblo, CO

Full-time

Onsite

Mid Level

$67K/yr - $84K/yr

Meritrust Credit Union is focused on delivering outstanding experiences in their Retail Branch operations. The Assistant Branch Manager supports daily operations, coaches team members, and ensures service standards are met while fostering a supportive team environment.

Banking

Responsibilities

Support branch operations and help ensure alignment with service and performance goals

Assist in driving satisfaction through friendly, accurate, and efficient service

Help coach team members on best practices for member engagement and transaction accuracy

Reinforce consultative sales techniques and support team efforts to meet branch goals

Provide hands-on guidance during member interactions and training exercises

Offer feedback and encouragement to Member Consultants, helping build their knowledge and skills

Participate in weekly check-ins with team members to support their performance and proactively remove any obstacles hindering their progress

Foster a supportive team environment that emphasizes continuous professional development, growth and collaborative success

Ensure daily operations are executed in compliance with internal controls and regulatory standards

Engage directly in training activities, including demonstrating sales techniques and navigating complex member scenarios

Address member comments and complaints autonomously, ensuring timely and thoughtful resolution

Proactively identify challenges and implement solutions to continuously improve service quality

Observe role-play exercises, offering constructive feedback and celebrating progress

Communicate updates and insights with other branch managers to ensure consistency and support across locations

Qualification

Branch operationsCoaching team membersSales techniquesMember engagementTeam collaboration

Required