Client Service Coordinator jobs in United States
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Visiting Angels · 20 hours ago

Client Service Coordinator

positionFairfield, CT
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $30/hr

Visiting Angels of Fairfield is dedicated to providing vital home care services to seniors within the community. They are seeking a Client Service Coordinator who will be responsible for managing client needs, developing care plans, and ensuring adequate staffing by matching clients with appropriate caregivers.

Elder CareHealth Care

Responsibilities

Process all referrals received from intake, direct email or phone in a timely manner
Match clients with appropriate caregivers who can fully meet the needs required
Ensure all cases are staffed appropriately
Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
Foster relationships with clients and family members
Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system
Communicate client concerns and caregiver issues to appropriate team members without delay
Assist in coordinating referrals to community agencies, when appropriate
Must be available to be on-call for evenings and weekends on a rotating schedule

Qualification

Client managementCustomer serviceProblem-solvingMicrosoft programsMulti-taskingDiscretionTeamworkDecision making

Required

College degree or related experience
Computer literate with all Microsoft programs and ability to learn new software program
Ability to multi-task
Able to work in a fast-paced environment and manage disruptions
Exceptional problem-solving skills
Exceptional customer service skills
Ability to use discretion, prioritize and make decisions independently and in concert with other staff
Ability to resolve client and caregiver issues in an efficient and timely manner

Benefits

Health, Dental, and Vision Insurance
Paid Time Off (PTO)
A supportive and employee-centric culture
Comprehensive orientation
Ongoing educational, training and certification opportunities

Company

Visiting Angels

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Senior Home Care & Elder Care Services
dateFounded in 1998
location
San Jose, California, USA
people-size10001+ employees
web-link
http://www.visitingangels.com/SANJOSE/home

Funding

Current Stage
Late Stage

Leadership Team

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Debbie Waldecker
Owner
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Company data provided by crunchbase