BoF Careers · 9 hours ago
Burberry Customer Service Consultant
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelBurberry is a creative luxury brand committed to sustainability and community. The Customer Service Consultant will provide a personalized luxury experience for global customers, ensuring brand loyalty through expert product knowledge and exceptional service.
Marketing & Advertising
Responsibilities
Delivering World Class, Luxury Customer Service:
As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need
You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty
By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products
You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist after-sales knowledge
You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues
You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets
Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
Accurately record customer details using computer based and paper based systems where necessary
You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimise loss
Carry out any additional duties as directed by the management team
Qualification
Required
Excellent verbal and written English language communication skills are essential, plus at least one or more of the following languages: French, German, Spanish, Portuguese, Russian, Mandarin
Possess a genuine passion for delivering world class customer service
Demonstrable experience in front line customer service role, ideally within Contact Centre environment
Passionate about delivering a sensational customer experience
Able to work collaboratively
Excellent verbal and written communication skills
Strong problem solving capability
Team player
Robust and confident
Organised and able to multi task
Be available to work flexible shifts
Demonstrates initiative through proactive approach
Demonstrates a positive attitude
Company
BoF Careers
BoF Careers connects professionals in fashion, beauty and luxury to The Business of Fashion's global marketplace of over 2,000 opportunities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase