Strathmore · 5 hours ago
Ticket Office Associate - Part-Time
Rockville, MD
Part-time
Hybrid
New Grad, Entry LevelStrathmore is a nonprofit multi-disciplinary arts center located outside Washington, DC, dedicated to presenting accessible and affordable events and exhibitions. The Part Time Ticket Office Associate will manage ticket sales, assist patrons with inquiries, and provide exceptional customer service while learning about Strathmore's events and operations.
Digital EntertainmentPerforming ArtsProfessional Services
Responsibilities
Sell and process tickets utilizing Strathmore’s ticketing system
Assist patrons with ticketing requests by phone and in person. Provide necessary information to make their decisions easy and transactions seamless
Process ticket transactions for events at Strathmore venues, including but not limited to the Music Center at Strathmore, The Mansion at Strathmore, Backyard Theater, and AMP Powered by Strathmore. This includes events by Strathmore partners such as the Baltimore Symphony and the National Philharmonic as well as rental events
Serve as sales or will-call representative at Ticket Office Windows for events
Provide exemplary customer service, answering questions regarding Strathmore venues, performances, events, classes, and activities
Share customer feedback and service issues with Strathmore supervisors so that action may be taken to rectify issues as needed
Envelope, alphabetize, and distribute Will Call tickets
Enter data and perform regular cleanup and maintenance of contact information and patron history in Tessitura
Settle monetary transactions using basic accounting principles
Other Ticket Office duties as assigned
Qualification
Required
Responsible for ticket sales and processing
Data entry
Providing outstanding customer service with clear and concise communication to patrons
Investing in learning about Strathmore events and operations
Prepared to answer questions and provide in-depth information to patrons
Sell and process tickets utilizing Strathmore's ticketing system
Assist patrons with ticketing requests by phone and in person
Process ticket transactions for events at Strathmore venues
Serve as sales or will-call representative at Ticket Office Windows for events
Provide exemplary customer service, answering questions regarding Strathmore venues, performances, events, classes, and activities
Share customer feedback and service issues with Strathmore supervisors
Envelope, alphabetize, and distribute Will Call tickets
Enter data and perform regular cleanup and maintenance of contact information and patron history in Tessitura
Settle monetary transactions using basic accounting principles
Other Ticket Office duties as assigned
Excellent attention to detail
Anticipation of ticketing needs
Exercising sound professional judgment
Meeting financial goals
Building and maintaining good working relationships with staff, board, and colleagues
Keeping excellent records
Preferred
Knowledge of Tessitura and past ticketing experience
Knowledge of basic accounting practices and computers
Patience
Resourcefulness
Customer service sensitivity and experience
A sense of humor
Company
Strathmore
The DMV area's multidimensional performing & visual arts center, presenting concerts, art exhibitions, education & community events, spotlighting world-class talent & serving as a launch pad for local artists.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bess Amerman
Chief Financial Officer
Jennifer Lee
MCYO Manager of Programs
Company data provided by crunchbase