SS&C Technologies · 2 days ago
Senior Manager – Strategic Client Governance and Operational Oversight
Greater St. George Area
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expSS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. The Senior Manager – Strategic Client Governance and Operational Oversight is responsible for ensuring strong governance and oversight of operational delivery for strategic clients, maintaining control frameworks, and ensuring compliance with regulatory requirements.
Cloud ManagementEnterprise SoftwareFinanceFinancial ServicesHealth CareProfessional ServicesSoftwareSoftware Engineering
Responsibilities
Provide governance oversight for strategic client operational delivery, ensuring contractual obligations, SLAs, and regulatory requirements are consistently met
Maintain and enhance monitoring and assurance frameworks to assess service performance, operational risk, and control effectiveness
Deliver clear, actionable reporting on service delivery metrics, risks, and issues to senior management, governance committees, and clients
Partner closely with internal stakeholders and onshore/offshore delivery teams to ensure consistent execution of client service processes
Support day-to-day operational oversight of strategic client accounts, enabling timely issue identification and structured resolution
Participate in client governance forums, providing assurance on service delivery, controls, and risk management
Prepare and present client-facing governance and performance reports as part of regular service reviews
Collaborate with Account Managers and Client Relationship Managers to align governance frameworks with client expectations and contractual commitments
Track, analyse, and report on KPIs and SLAs, identifying trends and driving continuous improvement initiatives
Support risk assessments, audits, and control reviews, ensuring corrective actions are implemented and embedded
Qualification
Required
Minimum 10+ years' experience in operations, governance, or risk management within financial services, asset servicing, or Transfer Agency environments
Proven track record in operational transformation, governance implementation, and risk management initiatives
Demonstrated experience providing client service oversight for institutional clients, ensuring regulatory compliance and adherence to governance frameworks
Strong knowledge of Transfer Agency operations, regulatory requirements, and industry best practices
Deep understanding of governance frameworks, performance monitoring, and operational risk mitigation
Ability to analyse performance data, identify trends, and drive continuous process improvements
Experience managing complex, multi-location service delivery models, including offshore teams
Exceptional stakeholder management, communication, and influencing skills across internal teams and client-facing forums
Strong analytical, problem-solving, and decision-making capabilities in complex operational environments
Ability to work effectively with diverse teams across geographies, fostering collaboration and alignment
Confident presenter with the ability to communicate governance, risk, and performance insights to senior management and clients
Benefits
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
Company
SS&C Technologies
SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial It is a sub-organization of SS&C Black Diamond Wealth Solutions.
10001+ employees
H1B Sponsorship
SS&C Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (59)
2023 (74)
2022 (35)
2021 (30)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$750M2024-05-02Post Ipo Debt· $750M
2005-07-27Acquired
1996-05-31IPO
Leadership Team
Anthony Caiafa
Global CTO / CIO
Brian Schell
EVP, Chief Financial Officer
Recent News
2026-01-20
2026-01-16
Company data provided by crunchbase