Principal Field Applications Engineer jobs in United States
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II-VI Aerospace & Defense · 3 months ago

Principal Field Applications Engineer

position702 Electronic Drive, Horsham, PA, 19044, US
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$101K/yr - $196K/yr
date8+ years exp

II-VI Aerospace & Defense is a global leader in lasers, engineered materials and networking components. They are seeking a Principal Field Applications Engineer to provide customer technical support, conduct product demonstrations, and deliver technical training and documentation. The role involves collaborating with internal teams to resolve customer issues and ensuring trial success at customer sites.

AerospaceAppsManufacturingSpace Travel

Responsibilities

Quick response technical support customer issues or inquiries
Review with R&D team and conduct any necessary pre-testing to ensure trial success
Perform testing at customer site as required
Work with internal teams to resolve customer issues and complete Root Cause Analysis
Provide technical support for PLM and Quality team customer interactions
Review PLM and R&D product specifications, providing real-world feedback to new product development
Review and/or propose test scope and detailed plan
New product installation and operation training for the front line customer support team
Provide technical Customer Installation and Operating documentation

Qualification

Optical communicationNetwork management protocolsPython scriptingCoherent optical transceiversDWDMOTNProduct developmentCommunication skillsProblem-solving capabilityTeam orientedSelf-starter

Required

M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
8+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer
Experience with the following technologies: Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols
Experience investigating field issues and RMA support
Experience using and troubleshooting network management system
Strong communication and negotiation skills
Creative, analytical and structured problem-solving capability
Team oriented and a self-starter
Travel 25% to 33% of time
7x24 on-call support

Preferred

Experience in coding Python script
Experience in product development

Company

II-VI Aerospace & Defense

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II-VI Aerospace & Defense provides optical assemblies.
dateFounded in 1961
location
Murrieta, California, USA
people-size201-500 employees
web-link
https://www.iiviad.com

Funding

Current Stage
Growth Stage

Leadership Team

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Sheila Campbell
Sr. Human Resources Business Partner
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Recent News

EIN Presswire
Optical Ceramics Market predicted to reach $603.4 million by 2030 | Current Trend and Future Growth Scenario
2024-11-20
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