DLB Associates · 1 day ago
Service Technician II
United States
Full-time
Onsite
Entry Level
2+ years expDLB Associates is a master system integrator specializing in building automation systems and technology integrations. The Service Technician II provides technical support for emergency services and planned preventative maintenance of Building Automation Systems in various sectors, working closely with service management and client staff.
Association
Responsibilities
Assist in responding to client emergency service calls including participation in 24/7 hotline pool
Assist in troubleshooting BAS and mechanical systems using secure remote connectivity software tools and multiple BAS software platforms
Assist in creating and updating service work tickets using company tools
Travel to client sites including assisting with coordinating local vendors, system integrators, and contractors
Assist in documenting activities in detail and provide frequent client communication
Assist in remote and on-site scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms
Assist in providing calibration verification using portable testing instrumentation
Assist in developing service reports for internal and external stakeholders
Manage personal hours using company tools
Leverage AI-enabled and digital tools to enhance efficiency, reduce manual effort, and support consistent, high-quality work output
Identify opportunities to improve processes and demonstrate a continuous learning mindset, seeking out new technologies, skills, and methods that elevate individual and team performance
Adapt to emerging technologies and evolving digital workflows, actively supporting the integration and adoption of innovative tools across the organization
Completion of Assigned Tasks and Deliverables on Time and on Budget
Performs Other Related Duties as Assigned
Qualification
Required
Ability to work successfully in a remote environment thru effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace
Knowledge of IoT or smart building solutions
Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management
Knowledge of integration of open-source protocols via Ethernet and serial communication buses (BACnet, Modbus and SNMP), with a basic understanding of HVAC systems and BAS architecture to support end-to-end control system functionality
Knowledge of networking used in BAS systems including interfacing with client IT resources
Ability to in BAS software including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls
Skilled in Startup and troubleshooting of BAS systems in data center / critical environments
Skilled in completing assignments accurately and with attention to detail
Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation
Ability to follow company and site safety requirements
Ability to analyze and prepare documents, reports and correspondence
Ability to communicate effectively in both oral and written form (technical and non-technical information)
Ability to work successfully as a member of a team and independently with moderate supervision
Ability to work under pressure and meet close deadlines
Ability to achieve certification for NFPA70E and / or OSHA training as / if required
Organizational skills, with the ability to manage multiple tasks simultaneously
Bachelor's degree in engineering, construction or related discipline
Two years of experience with hands-on engineering, programming, testing, validation and troubleshooting of BAS, HVAC controls, or low-voltage systems
Preferred
Experience in mission-critical or healthcare environments
Benefits
Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
Dental and vision plans
Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
401k with company match and self-directed brokerage account option
PTO including additional paid time off during the last week of the year
Company paid life insurance coverage for employees and their eligible dependents
Short and long-term disability, AD&D coverage
Professional development opportunities, tuition reimbursement and professional licensing assistance
Paid parental leave after one year of employment
Company
DLB Associates
DLB Associates is an engineering consulting company - rendering and design for residential and commercial sectors.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-12-16Acquired
Recent News
2025-12-30
2025-12-26
2025-12-18
Company data provided by crunchbase