Fieldguide · 1 month ago
Senior Customer Advocacy Manager
United States
Full-time
Remote
Senior Level
$155K/yr - $180K/yr
6+ years expFieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are seeking a passionate, customer-focused Senior Customer Advocacy Manager to build and manage their customer marketing program, focusing on customer retention, engagement, and satisfaction.
AccountingAgentic AIArtificial Intelligence (AI)Cyber SecurityDocument ManagementFinTech
Responsibilities
Create content, resources, and lead programs to help drive customer expansions
Develop and execute strategies to increase customer retention and engagement and work closely with the customer success team to align on customer goals and outcomes
Work with product marketing to create resources that help customers maximize the value of our product
Serve as a liaison between customers and the product team to relay customer insights and suggestions
Create, launch, and manage Customer Advisory Boards (CAB)
Create and manage customer loyalty programs, customer reference and testimonial programs and execute strategies to foster a sense of community among customers
Manage, and grow and monitor online customer communities, collaborating closely with Customer Success (CS) leaders
Create case studies and success stories showcasing customer experiences and manage educational content, such as tutorials, webinars, and product training sessions
Track and report on key customer marketing metrics, such as customer satisfaction, Net Promoter Score, and customer lifetime value
Qualification
Required
6+ years of experience in a customer marketing role within a fast-growing B2B technology company
Strong understanding of customer retention strategies and customer relationship management
Excellent communication and interpersonal skills
Proficiency in using customer feedback tools and analytics platforms
Ability to create compelling content and manage multiple projects simultaneously
Strong analytical skills and data-driven mindset
Benefits
Competitive compensation packages with meaningful ownership
Unlimited PTO
401k
Wellness benefits, including a bundle of free therapy sessions
Technology & Work from Home reimbursement
Flexible work schedules
Company
Fieldguide
Agentic AI for Audit and Advisory.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
KPMGBessemer Venture Partners8VC
2025-10-23Corporate Round
2024-03-26Series B· $30M
2022-03-02Series A· $17M
Leadership Team
Jin Chang
CEO, Co-Founder
Chris Szymansky
Co-Founder / CTO
Recent News
2025-11-19
Company data provided by crunchbase