The Gill Corporation · 1 day ago
Sr. Customer Service Representative
El Monte, CA
Full-time
Onsite
Senior Level
$80K/yr - $96K/yr
5+ years expThe Gill Corporation is one of the world's largest manufacturers of honeycomb and high-performance floor panels for the aerospace industry. They are seeking a Senior Customer Service Representative to oversee the complete customer purchase order life cycle while ensuring accuracy, regulatory compliance, and customer satisfaction.
CommercialManufacturingSales
No H1B
U.S. Citizen Only
Responsibilities
Manage the full life cycle of customer purchase orders with accuracy and urgency, supporting Regional Sales Managers (RSMs) from bid phase through delivery. Ensure all changes are properly reviewed, documented, and processed in alignment with aerospace requirements
Receive, review, validate, and accurately enter customer purchase orders and change orders, ensuring alignment with contract terms, drawings/specifications, lead times, and regulatory requirements such as AS9100
Provide timely order status updates to customers by interfacing with Operations, Production Control, Planning, and Quality
Coordinate with Production Control to confirm lead times, minimum order quantities, capacity constraints, and other critical data prior to customer order acceptance
Negotiate expedite fees when applicable and collaborate with internal teams to support customer urgency while balancing operational realities
Serve as the primary communication channel between the customer, RSM, and internal departments, driving prompt issue resolution while maintaining business objectives and customer satisfaction
Process Requests for Information, Quotations, and Proposals. Support the preparation and submission of bid packages and may lead negotiations involving price, lead time, and delivery commitments
Assist the RSM with contract review activities, including evaluating terms and conditions and preparing for customer negotiations
Maintain accurate and organized customer data including contacts, program details, forecasted demand, meeting notes, and product usage
Document bid status, outcomes, and historical pricing in ERP and database systems
Actively participate in cross-functional and customer-facing meetings as required
Coordinate with internal teams (Operations, Planning, Quality, Shipping, Finance, etc.) to provide clear and timely customer information
Complete all administrative responsibilities within required deadlines, maintaining accurate electronic records consistent with aerospace documentation standards
Manage global consignment inventory programs, including replenishment, billing, freight consolidation, and inventory level accuracy
Assist the Customer Service Manager with onboarding and training new hires
Perform other essential duties as assigned
Qualification
Required
Bachelor's degree preferred; minimum requirement of High School Diploma
Minimum of 5 years' customer service or account management experience; aerospace industry experience strongly preferred
Strong understanding of aerospace customer expectations, documentation control, and quality/compliance environments (e.g., AS9100, contract review requirements, controlled documentation)
Experience working with make-to-order or engineered-to-order products
Proficiency in SAP ERP or similar enterprise systems
Proficient with MS Office (Excel, Word, PowerPoint, Outlook)
Excellent written and verbal communication skills with the ability to interact professionally with customers and internal stakeholders
Strong organization skills with emphasis on electronic recordkeeping, audit readiness, and data accuracy
Demonstrated problem-solving ability and attention to detail
Preferred knowledge of composites, aerospace materials, or related technologies
Company
The Gill Corporation
The Gill Corporation is a manufacturer company of composite products for the aerospace, marine, and recreation industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Janet Caldwell
Chief Financial Officer
Ken Eme
COO
Recent News
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