A Bridge To Achievement · 2 days ago
Lead Center Operations Specialist
Winston-Salem, North Carolina, United States
Full-time
Onsite
Entry, Mid Level
$19/hr - $24/hr
1+ years expA Bridge to Achievement is a supportive organization focused on empowering staff and delivering exceptional care. The Lead Center Operations Specialist provides frontline leadership and support to ensure smooth daily operations, manages scheduling, and serves as a key point of contact for families, all while maintaining a safe and welcoming environment.
Health CareHealth DiagnosticsMedical
Responsibilities
Open and/or close the center as a keyholder, following all safety and security procedures
Act as a liaison with outside parties (e.g., delivery drivers, visitors, parents), ensuring professional communication and directing them appropriately
Maintain required center records (e.g., confidentiality forms, sign-in systems) in compliance with HIPAA standards
Support group activities as needed (co-captain duties) and assist with event setup and breakdown
Monitor the morning scheduling line and coordinate same-day schedule adjustments in collaboration with clinical staff and the Center Operations Supervisor
Utilize ABA program management software to adjust schedules, remedy conflicts, and maintain staff/learner profiles (CR labels, availability, accepted hours)
Calculate and add documentation time for BTs/RBTs, including billing conversion, incident reports, and other required records
Ensure timely and accurate communication of schedule changes using multiple methods (calls, emails, texts, radios)
Serve as the first point of contact for prospective families, responding to inquiries and scheduling center tours
Lead on-site center tours for referrals, families, and new staff, providing a welcoming and informative introduction to ABtA’s programs and values
Assist families in completing initial paperwork and gathering intake information to support a smooth transition into services
Maintain consistent communication with the Center Operations Supervisor and Manager regarding center issues, proposed solutions, and ideas for process optimization
Provide support across the center during the day, including responding to radio calls for toileting assistance, behavior support, or maintaining ratio requirements (e.g., 2:1 coverage)
Collaborate with staff to ensure operational needs and learner safety requirements are met throughout the day
Qualification
Required
High school diploma or equivalent required
Minimum of one year of overall administrative experience in a healthcare, therapy, or behavioral health setting required
Minimum of one year of overall experience within the ABA field required
RBT (Registered Behavior Technician) certification is required
First Aid and CPR certification is required
Alternatives to Restrictive Intervention Training required
Preferred
Associates degree or above in psychology, business administration, marketing, communications, or a related field preferred
Benefits
Consistent Hours: Enjoy a predictable schedule with 40 hours weekly.
Premium Pay: Get Exceptional Wages that are highly competitive—you deserve it!
Recharge & Reset: Enjoy Generous Paid Time Off (PTO) so you can actually take that Vacation!
Holiday Bliss: Celebrate with Paid Holidays—because your time off should be stress-free.
Comprehensive Benefits: We offer great health, dental, vision, and life insurance. We've got you covered!
Protection Power-Ups: Optional Ancillary Insurance through Aflac (Short-Term Disability, Long-Term Disability, and more) for extra peace of mind.
Your Financial Future: Invest in yourself with our 401(k) Plan with Company Match—free retirement money!
Personal Support System: Access our incredible Employee Assistance Program (EAP) for you, your partner, and your dependents. Includes free crisis counseling, financial advice, legal help, and exclusive discounts!
Built-in Raises: Enjoy Annual Performance and Promotion Raises—your growth directly increases your paycheck.
Learn & Earn: Enjoy Initial and Ongoing Paid Training and Supervision—we pay you to get better at your job!
PAID RBT Certification: If you aren't currently certified, we've got you! We cover your RBT training, exam, and application costs upon successful completion. Get certified free!
401k Retirement Plan with a company match
Healthcare Insurance Options (Medical, Dental, Vision and Life)
Ancillary Insurance Options through Aflac (STD, LTD, and more!)
Parental Bonus: Welcoming a new family member is a big deal! We provide a Parental Bonus to support you during that special time.
Referral Bonus: Know someone great? Earn a Referral Bonus for bringing talented professionals like yourself onto our team!
Agency Technology: We support your work-life balance by providing the agency hardware (laptop, phone) you need, ensuring you have the tools for an easy disconnect when your workday is done!
Company
A Bridge To Achievement
A Bridge to Achievement is a healthcare center that offers autism treatment programs for children with autism.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dana Alley
Founder and CEO
Charles Alley
Chief Operating Officer
Company data provided by crunchbase