Research Operations Manager jobs in United States
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GetWhys · 4 days ago

Research Operations Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

GetWhys is a VC-backed SaaS company building AI-powered customer research and messaging tools for product marketers. They are seeking a Research Operations Manager to own the operational backbone of their research delivery, ensuring timely completion of concurrent qualitative research projects and managing sourcing operations for qualified participants.

Artificial Intelligence (AI)Information TechnologyInternetSoftware

Responsibilities

Manage many concurrent research projects: Track status, timelines, and deliverables across all active research requests, ensuring each meets its deadline
Own sourcing operations: Coordinate with expert networks and internal sources to get the right number of qualified participants for each request, using your judgement to determine what that number is based on the scope
Coordinate contractor network: Manage scheduling and availability for our pool of contract interviewers—ensuring interviews are properly scheduled and interviewers are matched to projects
Monitor progress and communicate: Flag potential delays early, working with the CPO and Customer Success Lead to set expectations with customers when timelines are at risk
Keep projects on track: Follow up on in-progress requests to ensure timely completion and quality standards are met

Qualification

Research operations managementProject managementVendor coordinationProactive communicationStartup environment adaptabilityDetail-oriented

Required

Exceptional organizational skills and ability to manage high-volume, concurrent qualitative research projects
Experience coordinating external contractors, vendors, or distributed teams
Proactive communicator who knows when to escalate and keeps stakeholders informed without hand-holding
Detail-oriented with strong follow-through—nothing falls through the cracks on your watch
At least 2 years of experience in research operations
Comfortable with the pace and ambiguity of a startup environment

Benefits

Healthcare, Dental, and Vision insurance (90% of your deductible, 75% of your dependents’)
401(k) with 3% company match
12 weeks paid parental leave
18 company holidays, with unlimited PTO

Company

GetWhys

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GetWhys is an AI-first customer insights platform built to transform how businesses understand their customers.
dateFounded in 2023
location
Boise, Idaho, USA
people-size2-10 employees
web-link
https://getwhys.io

Funding

Current Stage
Early Stage
Total Funding
$3.02M
Key Investors
NEXT Frontier Capital
2025-02-04Seed· $2.75M
2023-05-08Seed· $0.27M

Recent News

Pulse 2.0
GetWhys: $2.75 Million (Seed) To Advance AI-Based Customer Insights Platform
2025-02-13
thesaasnews.com
GetWhys Raises $2.75 Million in Seed Round
2025-02-06
Company data provided by crunchbase