Transworld · 6 hours ago
Remote Customer Service Representative - Must Reside in NY (Starting 2/23/2026)
United States
Full-time
Remote
New Grad, Entry Level
$16.50/hr - $16.50/hrTransworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. In this role, you will assist customers with billing inquiries and ensure accurate documentation of account information while adhering to state and federal regulations.
LogisticsSupply Chain Management
Responsibilities
Assist customers with billing inquiries/concerns
Ensure all account information is accurately documented and inputted into client system
Provide detailed explanations of account status and inquiries to customers
Adhering to State and Federal regulations pertaining to your job duties
Assist customers with delinquent accounts according to various state guidelines
Utilize exceptional communication skills to fulfill both client and customer goals
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualification
Required
Must reside in New York state
Detail oriented and ability to organize and prioritize work
Ability to meet strict deadlines
Effective communication with outside parties
Effective call handling skills
High levels of professionalism
Strong focus on exemplary shift attendance
Proficient with Microsoft applications
Ability to learn software applications
High School graduate/equivalent
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Benefits
Paid training
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company
Transworld
Transworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai.
Founded in 1977
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Business Standard India
2025-10-22
2025-04-26
Company data provided by crunchbase