Lamb Weston LATAM · 1 day ago
Manager Customer Success
Idaho, United States
Full-time
Onsite
Mid, Senior Level
$102K/yr - $153K/yr
5+ years expLamb Weston is a leading manufacturer in the food industry, known for their innovative approach and commitment to quality. The Manager Customer Success is responsible for managing a team of Customer Success Representatives, overseeing team strategy, and collaborating with the sales team to enhance customer relationships and drive sales success.
Food Production
Responsibilities
Manages strategy and process with Customer Success Representatives and Sales Team on Team Selling parameters
Ensure seamless Team Selling Engagement with Sales Team
Develops, directly manages and coaches team of Customer Success Reps by initiating objectives, setting priorities and evaluating performance
Interfaces closely with Category Leadership and Category Execution on Initiative development and tracking, reporting, etc. of customer journey and lead management process
Interface with Marketing, Culinary and Knowledge & Insights and provide insights on sales tools and content, communication, culinary ideation and consultative selling
Maintain an active and healthy pipeline
Lead and support data cleanliness with Customer Success Reps and provide thought leadership for team selling data cleanliness
Qualification
Required
Education: Bachelor's in Sales, Business Administration, or related field degree preferred
Experience: 5+ years of sales experience, management experience preferred
Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products
Ability to lead and develop a team and hold them accountable to deliver results
Ability to process multiple issues simultaneously, driving them to successful resolution
Computer Skills: Ability to use a variety of computer technologies and tools including Microsoft Suite, with CRM use (Salesforce)
Strong written and verbal skills and ability to negotiate. Ability to read, write and speak in English required
Strong business management skills, including financial management skills and a strategic mindset
Preferred
Food service and customer service experience preferred
Bilingual/Multilingual skills desirable
Benefits
Health Insurance Benefits - Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services – mental health and other concierge type services
Company
Lamb Weston LATAM
Lamb Weston es un proveedor líder de productos congelados de papas, boniatos, aperitivos y vegetales para restaurantes y minoristas de todo el mundo.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase