Voith Paper · 2 weeks ago
Field Service Technician II
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $90K/yr
2+ years expVoith Group is a global technology company specializing in energy, paper, raw materials, and transport & automotive. The Field Service Technician II is responsible for installing equipment at customer sites, assisting with sales opportunities, and repairing equipment in the Voith facility.
Machinery
Responsibilities
Provide a safe work environment in the field, to heighten safety awareness amongst all Field Service Technicians
Perform work, supervised and unsupervised, in the field at customer’s mill site
Collaboration with customer personnel planning onsite work
Set up and coordinating sales calls to new and existing customers
Collaborate with the Voith Sales Team on all opportunities for business
Provide solutions to customers
Participate in installation related discussions, in house or at customer site
Main responsibility is the installation of fiber systems equipment and parts
Organize tools and parts needed for field service activities
Follow up visits to complete any punch list items and complete the job for final acceptance by the customer
Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities
If applicable, complete timely and accurate service reports, time records, and expense forms
Conduct or participate in meetings with managers, co-workers, and / or customers
Able to travel on a frequent basis within North America, occasional international travel will be required
Perform other duties as assigned such as in-house technical assistance for customers
Qualification
Required
High school degree in and/or related experience
5+ years' experience with disc filter maintenance is a plus, but not required
2+ years' experience in industrial sales – preferably paper related
Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment
A good mechanical aptitude as well as basic knowledge of pneumatics and hydraulic is needed, controls experience is a plus
Ability to read mechanical drawings, control schematics and bills of materials
Good communication skills, verbal, and written, with good customer relation skills
Ability to operate independent of daily direction
Construction experience in the paper or similar industry
Excellent customer relations skills
Good troubleshooting/problem solving skills
Preferred
Associates Degree preferred
Benefits
Competitive Compensation and Benefits Package
401K with generous company match
Tuition reimbursement
Company
Voith Paper
The Group Division Voith Paper is part of the Voith Group.
Founded in 1867Heidenheim an der Brenz , Baden-Württemberg, DE
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Nicolette Ploof (Haen), SHRM-CP
Human Resources Business Partner II
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