PERRY proTECH · 1 week ago
Tier 2 Helpdesk Technician
Dayton, OH
Full-time
Onsite
Entry, Mid Level
2+ years expPERRY proTECH is an employee-owned company seeking a Tier 2 Helpdesk Technician for their Customer Support Center. The role involves providing exceptional technical support and handling escalated technical issues for Managed Service Clients via phone, email, and in person.
Information Technology
Responsibilities
Serve as escalation in the call que and for customer issues that require a higher level of support
Respond to requests for technical assistance via phone, email, or the ticketing system
Prioritize first call resolution to maximize client satisfaction and minimize escalation needs
Follow up with customers and users to complete the resolution and ensure customer satisfaction
Provide training to clients on products installed
Qualification
Required
Excellent customer service skills
Strong technical and analytical abilities
Excellent problem-solving skills and a solutions-oriented mindset
Ability to handle difficult or emotional customer situations
Excellent verbal and written communication skills
Bachelor's degree in computer science or related field or equivalent with a demonstrated successful work history
At least 2 years of experience in a Help Desk or NOC
Preferred
MCSE or equivalent experience a plus
Software Vendor Certifications are a plus
Field Engineer FE grade 6
Benefits
Employee Stock Ownership Plan (ESOP)
Retirement benefit
Company
PERRY proTECH
Perry ProTech is a business supplies and equipment company specializing in documents, networks, and security products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Barry Clark
CEO
Patrick Summers
Chief Executive Officer
Company data provided by crunchbase