MANTECH · 1 day ago
Senior Systems Administrator
Washington, DC
Full-time
Onsite
Senior Level
5+ years expMANTECH is seeking a motivated, career and customer-oriented Senior Systems Administrator to join their team in Washington, DC. The role involves providing high-level support to VIP customers, troubleshooting hardware and software issues, and managing incident tickets throughout their lifecycle.
Cyber SecurityInformation TechnologySecurityTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves as a Customer Advocate supporting VIP level customer; must present professional image and communicate well. Provides in-person, “white glove” support to key stakeholders
Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use
Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem
Responds to trouble tickets, customer calls for support as well as in-person support assistance. Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use
Troubleshoot and resolve incident tickets to include data storage, network connectivity, Active Directory accounts and security groups, and third-party software
Update and manage assigned tickets to include daily work notes and customer updates throughout the ticket lifecycle
Troubleshoot customer equipment to include desktops, Multi-Function Print devices, video teleconference hardware, and various other IT assets
Qualification
Required
Minimum of five (5) years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems
Demonstrated experience troubleshooting and resolving issues with data storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs
Demonstrated experience managing and updating customer tickets in a ticketing system
Outstanding customer service skills and practices
Experience contributing to a service desk technical knowledge base
Compliance with DoD 8570.01-M/8140.01 and have CompTIA Security+ certification
Must have a current/active TS/SCI clearance and the ability to obtain and maintain a Yankee White Clearance
Preferred
Proficient with SolarWinds Web Helpdesk
Proficient working with SharePoint and supporting customer related issues
Proficient working with and supporting Microsoft Office products
Company
MANTECH
ManTech is a technology company that offers cyber, IT, and data analytics technologies and solutions for security programs.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-05-16Acquired
2002-02-07IPO
Leadership Team
Matt Tait
Chief Executive Officer & President
Gavin Greene
VP of Business Development
Recent News
2026-01-16
Washington Technology
2025-12-11
GlobeNewswire
2025-12-10
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