Advantage Appliance Repair · 6 hours ago
Customer Service Rep / Dispatcher
West Springfield, MA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrAdvantage Appliance Repair is a leading service company that delivers exceptional customer service, receiving unparalleled support and training from Whirlpool Corporation. They are seeking an enthusiastic, customer-focused Customer Service Representative / Dispatcher to handle service requests, solve problems, and keep technicians scheduled efficiently for fast, reliable service.
Consumer Services
Responsibilities
Serve as a professional and friendly point of contact by handling incoming calls and making outbound calls to customers
Schedule service appointments, process payments, and assist with billing inquiries accurately and efficiently
Dispatch and assign service calls strategically based on technician routes, availability, and location
Maintain accurate customer records through timely and detailed data entry
Develop and maintain a strong understanding of our products, services, and service processes
Thrive in a fast-paced environment by managing multiple tasks simultaneously while handling frequent calls, emails, and changing priorities
Analyze past service history, appointment data, and technician performance to ensure the right technician is assigned to each job for the best possible outcome
Qualification
Required
Prior customer service experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Preferred
Previous experience in Appliance Repair background is a huge plus +
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Flexible Scheduling
Growth and Career Advancement Opportunities
Great Working Environment
Company
Advantage Appliance Repair
In business since 1989 and with over 30 years of combined experience, Advantage Appliance Repair is your premier appliance repair service in the Massachusetts and Connecticut areas.
Founded in 1989West Springfield, Massachusetts, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase