TEKsystems · 2 hours ago
L1 Help Desk Support
Sierra Vista, AZ
Contract
Onsite
New Grad, Entry Level
$27.53/hr - $27.53/hrTEKsystems is a leading provider of business and technology services, and they are seeking qualified help desk support technicians for their enterprise service desk in the defense space. The role involves resolving technical problems and answering queries related to computer hardware, software, and telecommunications systems while documenting customer interactions in a ticketing system.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to higher tiers as required
Documents all customer interactions within a ticketing system
Qualification
Required
Obtain a Security Clearance and/or have an active Secret Security Clearance
Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to higher tiers as required
Documents all customer interactions within a ticketing system
Preferred
Past DOD experience will be a plus
Communication, ability to work well with a team will be very important for this position
Intellectual curiosity, agents who come in wanting to learn will prosper
Transitioning veterans and Military spouses have had tremendous success in the organization
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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