Old Mutual South Africa · 4 days ago
Sales Team Leader-2
Hilton Head Island, South Carolina Area
Full-time
Onsite
Mid, Senior LevelOld Mutual South Africa is focused on leveraging diverse talent to capitalize on the African opportunity. The Sales Team Leader will lead and motivate sales consultants to achieve performance targets while ensuring a high-quality customer experience and adherence to business values.
Financial ServicesInsuranceLife Insurance
Responsibilities
Assign allocated leads to Sales team members
Where required, review merits of case and decide on discount
Recruit, coach, develop and motivate staff to ensure they deliver the required customer experience, quality of service and personal targets
Ensure a consistent, detailed understanding amongst all sales team members of the operational shifts, commissions, targets, products, business rules and conditions
Ensure the achievement of the team’s targets
Train sales agents to ensure that they reach the minimum required sales per day
Maintain or exceed the lead to quote ratio targets
Maintain or exceed the quote to sale ratio targets
Maintain or exceed the lead to sale ratio targets
Ensure that abandoned calls do not exceed 1% average per month
Actively manage capacity planning for shift schedules
Ensure 5 hour minimum talk time per agent per day
Ensure that absenteeism within the team is below 10% per month
Understand call volumes (daily , weekly and monthly)
Understand the peaks and troughs in calls daily, weekly and monthly to manage the achievement of sales targets within the team
Understand the different conversion rates per campaign
Ensure that sales consultants’ bins are well maintained
Ensure that all leads are followed up on by sales consultants
Take disciplinary action against sales consultants that are not adhering to the rules regarding leads
Ensure that all leave taken by consultants is captured onto Workday to ensure the management of any potential exploitation of sick leave
Ensure that all warnings issued are placed in staff files
Ensure that all sick notes are placed in the staff files
Maintain cleanliness on the sales floor
Communicate nature, rules and all related information for campaigns and interventions to Sales Consultants
Monitor and manage sales targets, accomplishments, related incentives and team expense budget against set targets
Manage resource capacity planning and utilisation to support the achievement of sales targets, volumes, operational budgets and campaign plans
Identify opportunities to improve and expand product and service offerings
Actively manage and report on the achievement of sales targets
Resolve customer queries or complaints where necessary
Qualification
Required
Matric
RE
DOFA (FIAS)
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Preferred
Building Trust
Change Management
Client Needs Assessments
Commercial Acumen
Consultative Selling
Customer-Focused
Customer Service
Customer Understanding
Direct Selling
Executing Plans
Identifying Customer Needs
Identifying Sales Opportunities
Sales Software
Strengthening Customer Relationships
Upselling
Builds Networks
Business Insight
Collaborates
Communicates Effectively
Customer Focus
Demonstrates Self-Awareness
Develops Talent
Drives Results
Company
Old Mutual South Africa
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Founded in 1845
10001+ employees
Funding
Current Stage
Late StageRecent News
Advisory Excellence
2022-11-09
Company data provided by crunchbase