TEKsystems · 6 days ago
Social Media Advisor
Warren, MI
Full-time
Hybrid
Entry Level
$19/hr - $19.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Social Media Customer Service Advisor to assist customers with inquiries across various social media platforms. The role involves answering customer questions, managing cases, and providing exceptional service while contributing to process improvements.
Information Technology
Responsibilities
Answer inbound comments from customers in need of assistance on social media platforms, including Facebook, Twitter, Google Play, and App Store
Create and manage cases for customers needing more complex assistance
Manage existing case load, complete follow-up tasks, and achieve operational metrics
Adhere to standard work processes and contribute to efficiencies and improvements when possible
Proactively identify sales leads and educate in-market customers on product functionality and services
Effectively and accurately document customer interactions
Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns or inquiries
Participate in required training and industry-specific certifications to maintain technical knowledge and skills
Provide exceptional customer-centric service to all internal and external customers
Contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage concurrent activities
Qualification
Required
Assist customers by answering questions and providing support for vehicles and marketing inquiries across various social media platforms, including Facebook, Twitter, and official company pages
Answer inbound comments from customers in need of assistance on social media platforms, including Facebook, Twitter, Google Play, and App Store
Create and manage cases for customers needing more complex assistance
Manage existing case load, complete follow-up tasks, and achieve operational metrics
Adhere to standard work processes and contribute to efficiencies and improvements when possible
Proactively identify sales leads and educate in-market customers on product functionality and services
Effectively and accurately document customer interactions
Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns or inquiries
Participate in required training and industry-specific certifications to maintain technical knowledge and skills
Provide exceptional customer-centric service to all internal and external customers
Contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage concurrent activities
Strong written communication skills
Customer service mindset
Knowledge of social media platforms
Ability to stay organized and complete assigned cases
Ability to produce high-quality written responses to posts
1+ years experience in a customer service related profession
1+ years of experience with social platforms (ideal)
Proven experience with written correspondence with customers (email, chat, posts)
Computer navigation and typing proficiency (40 WPM+)
Strong reading comprehension and written communication skills
Bachelor's degree in English, marketing, business, journalism, communications, or similar concentration
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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