Georgia Power Company · 1 day ago
Meter Analyst (Statewide)
Georgia, United States
Full-time
Onsite
New Grad, Entry LevelGeorgia Power Company is the largest electric subsidiary of Southern Company, committed to delivering clean, safe, reliable, and affordable energy. The Meter Analyst position involves supporting the Metering Services organization by completing back-office tasks and ensuring customer needs are met through effective communication and issue resolution.
EnergyHydroelectric
Responsibilities
Supporting the Metering Services organization by completing back-office work associated with field employees
Prioritize and complete meter readings, collections activities and other service order requests
Investigate and resolve field issues referred from the field
Add or amend Meter information to informational systems
Provide answers to questions from internal and external customers to ensure customers’ needs are met
Ensure accurate information is reported and issues resolved
Support all SERP operation (storm emergency restoration preparation) and request
Monitor check-off and refer field orders from the ARMS Check Off List
Keep Watt-Net Plus updated with new account information, meter changes, functionality codes etc
Monitor service orders, Field Order WFMs, Delinquent orders, Unable to complete orders and other service orders requests
Coaches and provides developmental feedback on employees to supervisors if problems arise with back-office work
Ensure all meter reading, collections and meter service work is completed as requested
Interface with Region Energy Services, Billing Services, CCC, Safety and Health Advisor, Project Coordinators, System support & training and AMI network operations
Knowledgeable and proficient with Microsoft Office
Qualification
Required
Behaviors consistent with Our Values
Demonstrates leadership skills
Candidate must be a self-starter, values differences, builds strong relationships and instills trust at all levels while maintaining a strong customer focus
Ability to work across work groups, organizations, and regions
Good interpersonal skills—ability to work with managers, peers, and contractors
Good problem resolution skills: ability to identify problems that hinder efficient order management
Proficient in oral and written communications
Good implementation skills
A focus on the customer with the ability to adapt to change
Effective interpersonal and conflict resolution skills to build teamwork and trust
Excellent analytical, problem solving and decision-making skills
Self-motivated
Focused on personal and team development
Possess good organizational skills
Excellent interpersonal skills – individual should be able to interact with employees at all levels of the company
Support all SERP operation (storm emergency restoration preparation) and request. This includes being available 24/7 for emergency response
Ability to learn and understand field services technology, processes, systems and issues i.e. CSS, ARMS, OFS and various Windows and field service software packages and applications
Monitor check-off and refer field orders from the ARMS Check Off List
Keep Watt-Net Plus updated with new account information, meter changes, functionality codes etc
Excellent oral and written communications skills in order to articulate direction of the organization and keep employees informed on current developments within the company
Must be able to solve problems proactively
Knowledge of GPC customer service policies and procedures and understand Region operations and linkage to Customer Field Services processes and procedures
Monitor service orders, Field Order WFMs, Delinquent orders, Unable to complete orders and other service orders requests
Coaches and provides developmental feedback on employees to supervisors if problems arise with back-office work
Ability to interface with Region Energy Services, Billing Services, CCC, Safety and Health Advisor, Project Coordinators, System support & training and AMI network operations
Ability to ensure all meter reading, collections and meter service work is completed as requested
Is Knowledgeable and proficient with Microsoft Office
Preferred
College Degree Preferred but not required
Advanced Electric Metering Experience a plus
Experience in the following areas: strong working knowledge of CSS and GPC Customer Service Standards, Watt-Net Plus, Knowledge of Sensus, IEE, RNI, familiar with Metering field service order work, service order management, OFS, Arms and Arms Reporter
Benefits
Competitive base salary
Annual incentive awards for eligible employees
Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being
Additional compensation, such as an incentive program
Company
Georgia Power Company
Georgia Power provides electric power and energy services to Georgia businesses and residents. It is a sub-organization of Southern Company.
Founded in 1883
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$860MKey Investors
US Department of Energy
2024-10-21Grant· $160M
2023-11-07Debt Financing· $700M
2023-09-06Grant
Leadership Team
Latanza Adjei
SVP Customer Experience
Recent News
2025-12-15
Company data provided by crunchbase