Simera · 1 month ago
Customer Service Representative III (Remote)
United States
Full-time
Remote
Mid LevelSimera is seeking a Customer Service Representative III who will be responsible for assisting customers by answering questions, resolving issues, and providing accurate information about products, services, or company policies. This role serves as the first point of contact between the business and its customers, playing a crucial part in building and maintaining positive relationships.
Artificial Intelligence (AI)Human ResourcesRecruitingService IndustryStaffing AgencyTraining
Responsibilities
Assisting customers by answering questions, resolving issues, and providing accurate information about products, services, or company policies
Handle inquiries via phone, email, live chat, or in person
Ensure that all interactions are professional, empathetic, and solution-oriented
Resolve problems promptly
Process orders or returns
Guide customers through troubleshooting steps
Escalate complex issues to the appropriate departments when necessary
Proactively engage with customers to gather feedback
Identify unmet needs
Suggest products or services that could improve their experience
Document customer interactions in CRM systems to maintain accurate records
Track recurring issues
Help improve internal processes
Qualification
Required
assisting customers by answering questions, resolving issues, and providing accurate information about products, services, or company policies
handle inquiries via phone, email, live chat, or in person
ensure that all interactions are professional, empathetic, and solution-oriented
resolve problems promptly
process orders or returns
guide customers through troubleshooting steps
escalate complex issues to the appropriate departments when necessary
proactively engage with customers to gather feedback
identify unmet needs
suggest products or services that could improve their experience
document customer interactions in CRM systems to maintain accurate records
track recurring issues
help improve internal processes
strong communication and active listening skills
patience, adaptability, and problem-solving abilities
manage high volumes of inquiries under pressure
maintain a positive and professional demeanor
familiarity with customer service software
conflict resolution techniques
basic sales or upselling strategies
Company
Simera
AI-based global talent matchmaking platform with a deep-data approach that ensures the best talent while cutting up to 70% in labor costs
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Kling
Co-Founder
Company data provided by crunchbase