Assembled · 1 day ago
AI Deployment Strategist
New York, United States
Full-time
Hybrid
Senior Level
5+ years expAssembled is a company that provides a platform for balancing human agents and AI in customer support. The AI Deployment Strategist will work closely with customers to ensure the success of early deployments, driving adoption and enhancing customer outcomes.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Pre-Sales & Proof-of Value Ownership: Engage with prospects during the sales process to build confidence and design compelling proof-of-value programs. You'll demonstrate the value of our AI Products to stakeholders across various customer organizations, adeptly navigating conversations with multiple decision-makers. As the primary point of contact throughout evaluation and early deployment, you'll partner with sales to accelerate deals by demonstrating product value and removing technical objections before contracts are signed
Workflow and Quality Management: Identify opportunities to automate more support volume, and guide customers through workflow setup and quality reviews, ensuring that product use aligns with their operational goals
Feedback & Improvement: Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements
Rapid Evolution: As the product (quickly) grows and the role evolves, you’ll expand into discovery and research for new product opportunities, helping the Assembled team enhance Assist and supporting the product’s growth. Your guidance and insights will enable Assembled to seamlessly integrate all customer-facing processes for Assist into our larger Customer Success organization, supporting our growth into a multi-product company
Qualification
Required
5+ years in customer success or implementation at a fast-growing SaaS company, or experience in top-tier management consulting or hands-on project management
AI Enthusiast and Change Leader: Brings a strong understanding of or genuine excitement for AI, and excels at driving change management to encourage AI adoption across teams
Customer-Centric: Experienced in navigating complex landscapes to identify and resolve customer pain points, with a strategic focus on executive stakeholder management and influence
Adaptable & Resilient: Thrives in uncertain, rapidly changing environments
Technical Aptitude: Enjoys digging into available data on how a product works and is comfortable picking up new technical skills when they will help unblock you
Innovative Problem-Solver: A creative thinker capable of finding unique solutions to challenges and creating new operational methods
Proactive & Driven: Takes initiative and drives progress independently, especially during challenging or stagnant periods
Team Player: Thrives in collaborative environments, working closely with engineers, designers, product managers, and business stakeholders
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase