PhyNet Dermatology LLC · 9 hours ago
Patient Services Representative - Front Desk - New Windsor, NY
New Windsor, NY
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hr
0+ years expPhynet Dermatology is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join their healthcare team. This role is vital for ensuring seamless patient care by managing registration, appointment scheduling, and clinical call coordination, directly impacting operational efficiency and patient experience.
Health Care
Responsibilities
Greet patients warmly and professionally upon arrival
Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience
Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries
Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness
Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors
Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction
Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners
Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible
Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration
Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations
Qualification
Required
High school diploma or equivalent
Proficient in collecting patient payments at the time of service
Skilled in navigating multiple computer systems simultaneously
Competent in Microsoft Office applications
Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration
Ability to manage multiple tasks in a dynamic healthcare environment
Strong commitment to patient care and operational excellence
Preferred
0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment
Company
PhyNet Dermatology LLC
PhyNet's mission is to bring together high-quality, collaborative dermatology practices and empower
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-01-01Private Equity
Leadership Team
S
Sam Westover
Founder and Shareholder
Recent News
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