OneApp · 1 day ago
Customer Experience (CX) Digital Specialist
Portland Metro
Full-time
Hybrid
Mid Level
$90K/yr - $100K/yr
4+ years expOneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters. The Customer Experience Digital Specialist will oversee and implement tailored digital experiences for partners and renters, focusing on platform adoption and user feedback to drive product improvements.
AppsOnline PortalsReal Estate
Responsibilities
Design and deploy partner and customer feedback surveys (including NPS, CSAT, etc.). Analyze feedback to identify trends, insights and areas of improvement to present to key internal stakeholders
Develop and maintain documentation for touchpoints along partner and customer journey maps. Collaborate with cross-functional teams on a regular basis to uncover pain points and identify opportunities to improve the end user’s experience. Track and measure the success of journey enhancements through defined KPIs
Identify opportunities to optimize digital touchpoints for partners and renters. Implement tech-touch solutions that guide users in the OneApp platform and provide real-time support at scale
Manage and optimize customer engagement platforms. Partner with RevOps and Marketing to stay up-to-date on emerging technologies and innovative solutions for improving CX (customer experience)
Enable partners by developing technical training and support resources (in partnership with Product), ensuring they understand how to navigate technical aspects of the platform
Serve as a bridge between partners, GTM teams, and the Product team, gathering User Experience feedback and facilitating its integration into the product roadmap
Qualification
Required
4+ years experience in Customer Experience, User Experience, or Customer Success roles working in SaaS
Strong technical, analytical, and problem-solving abilities
Exceptional communication and presentation skills
Proficiency in customer engagement platforms, CRM tools, and survey software
Travel both internationally and domestically are required for this role
Preferred
Prior experience working with property management and multifamily is a plus, but not required
Benefits
Medical, Dental and Vision Benefits
401K Plan
Unlimited PTO
Company
OneApp
OneApp offsets economic housing setbacks with modern, innovative solutions and a goal to house 1M people by 2032.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nat Parker
Chief Operating Officer
Company data provided by crunchbase