The NOW · 11 hours ago
Client Service Associate
Rancho Santa Margarita, CA
Full-time
Onsite
New Grad, Entry LevelThe NOW Massage is a wellness company focused on providing a tranquil environment for self-care. The Client Service Associate role involves welcoming guests, delivering exceptional service, and supporting daily operations in the boutique.
Health Wellness & Fitness
Responsibilities
Deliver exceptional, personalized service to guests and fellow team members
Warmly greet guests and guide them through their journey from check-in to check-out
Educate guests on our massage services, memberships, enhancements, and retail offerings
Drive sales of memberships, gift cards, and retail with enthusiasm and authenticity
Schedule, edit, and cancel appointments with accuracy and efficiency
Assist with opening and closing the boutique following standard operating procedures
Proactively resolve guest concerns with professionalism and empathy
Maintain the front-of-house area to meet our aesthetic and cleanliness standards
Collaborate with leadership to support best practices and continual innovation
Foster a positive, team-oriented environment that supports wellness and growth
Qualification
Required
Deliver exceptional, personalized service to guests and fellow team members
Warmly greet guests and guide them through their journey from check-in to check-out
Educate guests on our massage services, memberships, enhancements, and retail offerings
Drive sales of memberships, gift cards, and retail with enthusiasm and authenticity
Schedule, edit, and cancel appointments with accuracy and efficiency
Assist with opening and closing the boutique following standard operating procedures
Proactively resolve guest concerns with professionalism and empathy
Maintain the front-of-house area to meet our aesthetic and cleanliness standards
Collaborate with leadership to support best practices and continual innovation
Foster a positive, team-oriented environment that supports wellness and growth
A calm, positive presence and a passion for self-care and wellness
Strong communication skills, including active listening and product knowledge sharing
High attention to detail and the ability to multitask in a dynamic environment
Natural problem-solving abilities and a proactive mindset
A collaborative spirit and commitment to a team-first culture
Preferred
Prior experience in sales or guest service is preferred
Benefits
Career growth opportunities
401(k)
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Wellness resources
Opportunity for advancement
Company
The NOW
The NOW is a new concept massage boutique.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Cotton
Chief Executive Officer
Gara Post
Co-founder and Chief Creative Officer
Recent News
2025-06-24
Company data provided by crunchbase