Saguaro Palm Springs · 1 day ago
Assistant Front Office Manager
Palm Springs, CA
Full-time
Onsite
Entry, Mid Level
1+ years expSaguaro Palm Springs is a vibrant hotel known for its colorful atmosphere and local flavor. They are seeking a dynamic Assistant Front Office Manager who will assist the Front Office Manager in overseeing daily operations, ensuring guest satisfaction, and managing front office functions.
HospitalityHotelTourismTravel
Responsibilities
Greet every guest with a smile and maintain eye contact
Must be courteous and gracious, always maintaining a professional demeanor
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Supervises daily front office functions to ensure courteous and professional guest service levels
Resolve guest complaints in a satisfactory manner
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Assist in scheduling front office staff appropriately based on forecasted business levels
Follow up with front office staff on daily shift and individual duties
Provide verbal instruction and guidance compliant with the companies policies and standards
Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
Responsible for maintaining front office/lobby appearance while on duty
Maintain proper collateral and supply inventory to support all appropriate front office activities
Coordinate relocation of guests when necessary
Maintain proper operation of all aspects of our property management system
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental and administrative meetings as requested
Play an active role in recruitment, interviews, onboarding, and training
Play an active role in your department’s development and engagement
Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings
Qualification
Required
High School diploma or GED required
Excellent reading, writing and oral proficiency in the English language
Excellent organizational skills
Excellent attention to detail
Ability to multitask
Excellent communication skills
Able to handle a large volume of guest interactions in an efficient and courteous manner
Proficient in Microsoft Office, Opera, guest communication apps
Working well under pressure, requires being a team player
Preferred
College education preferred
One year hotel experience in a leadership position preferred
Benefits
Competitive wages and benefits
Company
Saguaro Palm Springs
We're that colorful hotel in Palm Springs ;)
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase