ProfitSolv · 1 day ago
Software Support Representative
Lincoln, NE
Full-time
Hybrid
Entry Level
2+ years expProfitSolv is a leader in the legal billing and practice management software industry. They are seeking a Software Support Representative to resolve client software-related inquiries and issues while ensuring client satisfaction through collaboration with cross-functional teams.
Financial ServicesPayments
Responsibilities
Serve as the primary point of contact for clients seeking software support through various channels, such as email and phone
Diagnose and troubleshoot software issues, guiding clients through step-by-step solutions or escalating complex cases to higher-level support as necessary
Log and maintain detailed records of client interactions, inquiries, comments, and actions taken to effectively track and resolve support cases
Assist in creating and maintaining support documentation, including knowledge base articles and tutorials, to enhance client self-service options
Identify patterns in client inquiries and provide feedback to the product and development teams to drive continuous product improvements
Identify a need for upselling or cross-selling payments or other add on products and forwarding client information to appropriate sales contact
Complete other duties as assigned
Qualification
Required
Associate degree or minimum of 2 years of experience in a software support or customer service role, preferably in a SaaS or technology company
Strong technical and analytical skills, with the ability to diagnose and resolve software-related issues
Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical clients
Knowledge of MS Suite including MS Graph
Strong problem-solving skills, multitasking abilities, and is detail oriented
Patience and empathy in dealing with clients, ensuring a positive support experience
Ability to work collaboratively in a team-oriented environment
Experience using customer support software, CRM systems and software company tools is advantageous
Preferred
Experience with SaaS, cloud and/or Tech Firms is a plus
Strong time management skills
Strong initiative and sound decision-making ability
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Ability to travel as needed
Benefits
Opportunity to Invest in Your Future. We offer a 401K match.
Paid Time Off. Enjoy paid time off and paid holidays.
Great Coverage. Take advantage of health, dental, and vision HSA and FSA policies.
Performance Compensation. Be rewarded for your hard work with performance-based merits.
Casual Environment. Be comfortable in our casual dress environment.
Hybrid Work. Want to work from home occasionally? No problem!
Company
ProfitSolv
ProfitSolv reflects long-term investment thesis that embedding payment solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-06-24Private Equity
2020-09-24Acquired
Leadership Team
Kelley Castell
Chief Executive Officer
Recent News
2025-08-14
Company data provided by crunchbase