ChatGPT Jobs · 2 days ago
Director, Go To Market Operations
Syracuse-Auburn Area
Full-time
Onsite
Lead/Staff, Director/Executive
$135K/yr - $150K/yr
5+ years expWell is a healthcare innovation company focused on transforming workforce health through AI and behavioral science. The Director of Go To Market Operations will build and manage a top-tier GTM Operations function, providing insights and visibility into pipeline health, while partnering with leadership on forecasting and planning.
Computer Software
Responsibilities
Own day-to-day pipeline reporting and visibility across inbound, outbound, consultant-led, and strategic deal motions
Track and analyze pipeline coverage, velocity, stage conversion, win rates, deal size, and sales cycle performance against established targets
Build and maintain dashboards and executive-ready views that surface progress, risk, and trends
Maintain forecasting models and scenario analyses to support leadership discussions and planning
Identify leading indicators of risk or underperformance and flag insights with clear supporting analysis
Support quarterly and annual GTM planning processes through data analysis, modeling, and performance insights
Provide analytical support for capacity planning, headcount modeling, and program effectiveness
Monitor performance against plans and highlight gaps, constraints, and execution risks
Partner with GTM leaders to translate goals into measurable operating metrics and execution plans
Act as an operational partner to Sales, Consultant Relations, Outbound Growth, and Product Marketing to improve execution consistency
Establish and maintain clear definitions, handoffs, and operating rhythms across market-facing teams
Ensure GTM data and insights are shared in a timely and usable way to inform messaging, enablement, and prioritization
Drive adoption of standardized processes and metrics to create a single source of truth
Own administration, optimization, and ongoing improvement of GTM systems including CRM, forecasting tools, and reporting platforms
Drive data hygiene, discipline, and system adoption across GTM teams
Design scalable processes that support complex enterprise deals while maintaining speed and clarity
Evaluate and pilot automation and AI-enabled workflows to improve efficiency and insight in partnership with leadership
Prepare GTM performance materials for executive leadership and board-level reviews
Translate complex pipeline and performance data into clear summaries and insights for senior stakeholders
Partner closely with Finance on forecasting accuracy, reporting cadence, and performance tracking
Surface risks early with supporting analysis and clear articulation of implications
Manage and develop a small GTM Operations team, starting with one associate-level individual contributor
Set clear priorities, expectations, and quality standards
Foster a culture of accountability, curiosity, and continuous improvement
Qualification
Preferred
5+ years of experience in GTM Operations, Sales Operations, Revenue Operations, or related analytical roles
Experience operating as a Director or senior individual contributor in a high-growth B2B or digital health company selling to large or jumbo employers
Deep hands-on experience with pipeline management, forecasting, and CRM-driven reporting
Strong analytical skills with the ability to translate data into clear insights
Experience supporting executive-level reporting and planning processes
Proven ability to influence cross-functionally without direct authority
Excellent judgment and discretion with sensitive information
Builder mindset with comfort operating in evolving environments
Collaborative, detail-oriented, and highly reliable partner to GTM leadership
Benefits
Plus bonus potential and benefits
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase