ChatGPT Jobs · 9 hours ago
AI Product Consultant and Pilot Implementation (Pre-Sales)
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$137K/yr - $205K/yrZendesk is a company focused on providing innovative AI solutions, and they are seeking an AI Product Consultant to lead pilot engagements that demonstrate the value of their AI tools. This role involves collaborating with sales teams and customers to ensure successful AI adoption and strategic alignment with business outcomes.
Computer Software
Responsibilities
Own pilot discovery, scoping and delivery
Partner with the account team (e.g., Sales, Solutions Consulting and Customer Success) throughout the engagement
Collaborate with customers to optimise the building blocks for successful AI adoption (knowledge, on Messaging not Chat, procedures, data) - "readiness"
Configure AI product features and build integrations as needed
Coordinate with PS resources as required for additional support and complex integrations
Interface with Product to flag feature dependencies and request assistance to manage product gaps
Own the design of strategies to ensure effective testing and quality assurance of AI agents & Copilot to obtain customer acceptance / sign-off for launch
Collaborate with Sales teams to manage stakeholder relations and expectations at the account level
Evaluate pilot performance, track and report on outcomes against success metrics
Maintain documentation for hand-off post-pilot
Be a product expert and super-user first, maintain deep understanding of the entire Zendesk product suite, with emphasis on AI agents and Copilot
Qualification
Required
Lead pilot engagements end-to-end to prove the value of Zendesk AI through technical configuration, integration and validation against success metrics
Own pilot discovery, scoping and delivery
Partner with the account team (e.g., Sales, Solutions Consulting and Customer Success) throughout the engagement
Collaborate with customers to optimise the building blocks for successful AI adoption (knowledge, on Messaging not Chat, procedures, data) - 'readiness'
Configure AI product features and build integrations as needed
Coordinate with PS resources as required for additional support and complex integrations
Interface with Product to flag feature dependencies and request assistance to manage product gaps
Own the design of strategies to ensure effective testing and quality assurance of AI agents & Copilot to obtain customer acceptance / sign-off for launch
Collaborate with Sales teams to manage stakeholder relations and expectations at the account level
Evaluate pilot performance, track and report on outcomes against success metrics
Maintain documentation for hand-off post-pilot
Be a product expert and super-user first, maintain deep understanding of the entire Zendesk product suite, with emphasis on AI agents and Copilot
Have a start-up mindset, agility to adapt to rapid product evolutions and react with urgency to solve new challenges for customers
Strong Zendesk product knowledge and customer-facing skills
Highly technical (some basic coding skills), comfortable collaborating with customers at pace to build solutions
Experienced in project management (structured delivery), relationship management and enterprise SaaS or AI implementations 'Can do it themselves but also lead a team of implementers'
Proactive, outcome-driven mindset
Excellent communication and storytelling ability to articulate both technical details and business outcomes (written and verbal)
Demonstrated experience in change management for enterprise SaaS/AI programs (e.g., ADKAR/Prosci-style methods)
Strong facilitation and communication skills to drive executive alignment, frontline enablement, and postpilot handoff
Evidence of accelerating adoption/timetovalue through structured change and training plans
Company
ChatGPT Jobs
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase