TEKsystems · 1 day ago
Call Center Customer Service Representative
Cary, NC
Full-time
Onsite
Entry Level
$20.40/hr - $20.40/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Call Center Customer Service Representative to manage inbound and outbound calls, assist with medication delivery scheduling, and ensure customer satisfaction through effective communication and problem-solving.
Information Technology
Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical-related customer inquiries, such as general prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile, and distribution can successfully send their package promptly
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
Update concise progress notes to ensure other roles within the workflow can quickly assess the status of the referral
Provides customer service through manipulation of the management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information, and provide copies of invoices upon request
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patient safety
Qualification
Required
Great communication skills
Basic problem-solving skills
Typing at least 35 wpm
At least 1 yr of high call volume call center experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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