Quince · 1 day ago
Operations Manager, West Coast 1P Decoration
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $115K/yr
6+ years expQuince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything they do. They are seeking an Operations Manager to launch and run their West Coast B2B decoration production and fulfillment operation, focusing on performance, efficiency, and team leadership.
Retail
Responsibilities
Own performance of the West Coast B2B decoration and fulfillment operation, consistently hitting on-time SLA, quality, cost, and throughput targets
Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs
Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently
Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness
Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry
Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc
Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates
Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats
Manage 3PL, logistics, vendors, and cross-functional partners to align on capacity, handoffs and service levels
Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions
Qualification
Required
6+ years in decoration, production, assembly, or warehouse operations with a proven track record of improving performance, accuracy, and cost efficiency
Preferably has experience setting up a warehouse from scratch
Hands-on understanding of decoration production and equipment (embroidery/print/heat transfer), including setup, changeovers, and basic troubleshooting
Skilled in identifying and resolving operational issues such as delays, inventory issues and discrepancies
Hands-on experience with WMS/OMS and production tracking tools, including systems integration and automation to reduce manual work
Clear communicator who can coordinate across 3PLs, vendors, and internal teams and keep stakeholders aligned under pressure
Customer obsessed, with a deep care for the customer experience and attention to detail
Flexible and comfortable working in a fast-paced startup environment
Company
Quince
Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.
201-500 employees
H1B Sponsorship
Quince has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Sid Gupta
Co-Founder & CEO
Zunu Mittal
President, Co-Founder
Recent News
Business Insider
2024-03-16
2024-02-22
Silicon Valley Journals
2023-12-04
Company data provided by crunchbase