Information Technology Help Desk Support jobs in United States
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Global Software Company · 2 days ago

Information Technology Help Desk Support

positionSan Francisco, CA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Global Software Company is seeking an IT Help Desk Support professional with expertise in MAC and Windows environments. The role involves providing remote and in-person IT support, troubleshooting network connectivity, and managing AV technologies for meetings.

Information TechnologySoftwareUX Design
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H1B Sponsor Likelynote

Responsibilities

Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a mixed Windows/Apple environment
Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email
Provide in-person IT support at San Francisco CA location
Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices
Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations
Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings
Onboard and train new employees on IT applications and security practices
Set up, track, and manage all assigned issues in Jira Service Desk

Qualification

MAC OSWindowsRemote IT supportNetwork troubleshootingJira Service DeskAV technology managementTraining new employeesTechnical support

Required

Solid experience in MAC/MAC OS environment and Windows environment
Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a mixed Windows/Apple environment
Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email
Provide in-person IT support at San Francisco CA location
Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices
Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations
Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings
Onboard and train new employees on IT applications and security practices
Set up, track, and manage all assigned issues in Jira Service Desk

Company

Global Software Company

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Global Software Company
dateFounded in 2011
location
San Jose, California, USA
people-size51-200 employees
web-link
https://caxtek.com

H1B Sponsorship

Global Software Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (7)
2020 (2)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase