Akraya, Inc. · 18 hours ago
Senior Customer Experience & Service Design Strategist: 26-00146
San Diego, CA
Full-time
Onsite
Senior Level
$80/hr - $85/hrAkraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence. They are seeking a visionary Senior Customer Experience & Service Design Strategist to redefine and elevate customer experience strategies, ensuring impactful interactions across all service touchpoints while collaborating with cross-functional teams.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Define and elevate the customer experience strategy, ensuring consistent, high-quality engagements across all platforms
Champion a customer-first approach, integrating insights from across the ecosystem to drive continuous improvement
Utilize both quantitative and qualitative data to identify barriers and develop breakthrough solutions for enhanced engagement and retention
Facilitate collaborative problem-solving with cross-functional teams to deliver scalable, effective solutions
Lead through influence, fostering a culture of innovation and operational excellence across teams
Qualification
Required
Proven experience in customer experience strategy or service design
Strong analytical and problem-solving skills, with the ability to translate insights into action
Excellent communication and stakeholder management abilities
Preferred
Experience in SaaS or service-driven environments is preferred
Company
Akraya, Inc.
Akraya is your trusted partner for Digital Transformation.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
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