Sunbit · 1 day ago
Bilingual Customer Care Supervisor
NV, Las Vegas, US
Full-time
Onsite
Mid, Senior Level
3+ years expSunbit is a financial technology company that builds AI-native platforms to help consumers and merchants navigate payment options. They are seeking a Bilingual Customer Care Supervisor to lead a team of Customer Care Associates, ensuring a positive and productive environment while upholding the company's core values. The role involves hiring, coaching, and developing staff, overseeing collections efforts, and monitoring agent performance.
FinanceFinancial ServicesFinTech
Responsibilities
Hire, Coach, and Develop new and existing associates
Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner
Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices
Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention
Assist with questions and/or escalations of customer and employee concerns
Monitor agent performance and provide monthly evaluations
Help develop and implement new policies and optimize current processes
Motivate and encourage agents through positive communication and feedback
Enforce Company policies for quality work and performance while ensuring compliance
Monitor employee time cards and scheduling for payroll submissions
Participate in interviews, administer
Qualification
Required
3 year minimum of management experience with a team of 10+ employees
Outstanding verbal and written communication skills
Proficiency in using collections software and data analytical tools
Proficient computer and analytical skills
Excellent organization and leadership abilities
Available to work early morning, evening, and/or weekend shifts
Great people skills and ability to build rapport
Proficiency in excel, including pivot tables and Vlookup
Preferred
Knowledge of Five9 and Verint is a plus
Benefits
Mission driven, empowered, and collaborative culture
Competitive pay and stock options
Unlimited PTO [Include in exempt roles only]
Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
Newly added HSA and Pet Insurance
401(k) with company match
Cell Phone Stipend
Team-based strategic planning and ownership of deliverables
Company
Sunbit
Sunbit offers pay-over-time technology that allows users to finance everyday expenses by dividing payments into manageable installments.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.32BKey Investors
Waterfall Asset ManagementGroup 11Zeev Ventures
2025-08-06Debt Financing· $200M
2024-11-04Debt Financing· $355M
2024-01-23Debt Financing· $310M
Leadership Team
Arad Levertov
CEO (Co-Founder)
Ornit Dweck-Maizel
CTO (Co-Founder)
Recent News
Payments Dive
2025-10-01
EIN Presswire
2025-09-29
Company data provided by crunchbase