The West Clinic · 2 weeks ago
Patient Scheduling Coordinator - Full Time - Breast Center
Germantown, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expWest Cancer Center is a recognized leader in comprehensive adult cancer care. They are seeking a detail-oriented and compassionate Patient Scheduling Coordinator to manage appointment scheduling for various services while serving as a key liaison between patients and providers.
Hospital & Health Care
Responsibilities
Schedule and reschedule initial office visits, labs, radiology tests, and infusion appointments via phone, fax, and email
Manage scheduling changes for Physicians and Nurse Practitioners
Handle new internal referral scheduling for all Physicians
Respond to incoming patient scheduling calls and emails professionally and promptly
Send reminder and rescheduling letters
Communicate scheduling issues or concerns to the Director/Manager in a timely manner
Provide patients with general information, including doctor’s excuses
Cross-train with other schedulers to ensure operational continuity
Uphold patient dignity and confidentiality at all times
Maintain punctuality and adhere to attendance policies
Participate in staff meetings and training of new employees as assigned
Coordinate with internal departments including Medical Records, Insurance, Nurses, and Physicians to ensure seamless scheduling support
Perform other duties as assigned
Qualification
Required
High school diploma or GED required
At least 6 months of related scheduling or office experience preferred
Excellent organizational, communication, and follow-up skills
Ability to multitask and manage competing priorities in a fast-paced setting
Strong problem-solving and customer service abilities
Proficient in basic math and common office software, including email and word processing tools
Able to read, write, and communicate instructions and reports clearly
Comfortable working both independently and as part of a team
Physically able to stand and walk for extended periods; capable of light travel as needed
Preferred
At least 6 months of related scheduling or office experience preferred
Benefits
Comprehensive Benefits Package
Company
The West Clinic
The West Clinic has been the region’s premier provider of cancer care in the Mid-South for over 35 years.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase